Forum Discussion
OnStar Module Broke
Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately.
60 Replies
My ONSTAR module needs replacing on my 2012 Chevy Equinox with about 146,000kms. So after 13 years I guess things wear out. However, I still have an active plan. So, back in June of 2024 I was told by an ONSTAR technician I probably needed a new module when they couldn’t tweak things from their end. After taking my vehicle to my regular dealership I was told that the module was discontinued. In their effort to help they contacted ONSTAR and their technician told them to try a hard reboot. It worked for about a month. More recently, because my plan is still active, I contacted ONSTAR again about my module being discontinued and they suggested trying another GM dealership as they thought it was odd the module was discontinued. After contacting a different GM dealership they too said the module was discontinued based on my VIN. So, I took it upon myself to contact the manufacturer of these modules and was told that the part number had changed and that they did have a module with a different part number that would work in my vehicle. The only drawback was the module had to be ordered and installed through a GM dealership. I was quoted a price of $575 plus another $200 (+ taxes) to install it. Like others this seems expensive and ONSTAR doesn’t seem able to do much when it comes to pricing.
Our team appreciates you bringing this concern with your 2012 Chevrolet Equinox's OnStar hardware to our attention, @BWZ. The satisfaction of our loyal Members is very important to us, and we want to make sure that this trouble is resolved for you so that you can get back to what really matters with the connected services you love and depend on. For your awareness, our wireless network providers have transitioned their cellular towers in the U.S. from 2G networks to 4G or 5G connectivity. The transition was completed on December 31, 2022. After this transition, 2G network connectivity is no longer available. The decision to sunset these networks was made by the wireless network providers and the need to upgrade to newer technology. Certain 2015 and earlier GM vehicles on the road in the U.S. today currently leverage the 2G network for OnStar connectivity. For this reason, these in-vehicle connected services are no longer compatible with the technology equipped in your Equinox.
This does not mean that you can't still continue to take advantage of our amazing OnStar safety services. To help stay connected after the network sunset, our team encourages you to download the OnStar Guardian™ app. This impressive app allows our Members to take the safety and security of key OnStar services wherever they go. You can learn more about this opportunity by visiting our website at OnStar Guardian App | Safety Services Right on Your Phone. If any additional questions should arise, please don't hesitate to follow up with us here for the best and continued support. Our assistance is only ever a message away.
Hello Jack: Regarding your comment: “The decision to sunset these networks was made by the wireless network providers and the need to upgrade to newer technology. Certain 2015 and earlier GM vehicles on the road in the U.S. today currently leverage the 2G network for OnStar connectivity. For this reason, these in-vehicle connected services are no longer compatible with the technology equipped in your Equinox.” While this may be true in the USA I have been told this is not the case in CANADA. My vehicle was upgraded to 4G Network. Since the new module was installed it will tell me that my vehicle is in demonstration mode connected by a 4G Network. However, ONSTAR can’t seem to connect to the module so my dealer who is working with YORK ELECTRONICS, the mfg of this module in Canada, is looking at replacing the module in hopes that it will work.
I will not for the life of me understand HOW 98% of complaints are about the exact same thing and no one is doing anything about it.
I have a 2023 Yukon XL, and it just suddenly started out of nowhere, the internet stops working, the engine light comes on , take it to the dealership and they said $ ohh it’s your OnStar computer it needs to be replaced. $buy the computer and labor $600. First of all why is the computer broke? This is a 2 year old vehicle! What is wrong with these companies? This is absolutely unacceptable. This is a lawsuitWe do regret to hear of any ongoing concerns with your vehicle. To further clarify, are you still working alongside your certified GMC dealership regarding your engine light an OnStar hardware? Our team would like to learn more and assist further in any way that we can. If you need help, please send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
I am having the exact same issue. I have a 2022 Yukon XL with about 40,000 miles. I brought it in for oil change and "updates," and on my way home from the dealership check engine light came on, and no Onstar services work. They are now telling me that the Onstar telemetry module needs to be replaced, at my cost. This is obviously unacceptable in an $80,000 vehicle.
Our team regrets to hear of these frustrating concerns that have left you without the OnStar services that you love and rely on. This does not sound like the kind of OnStar or GMC experience that we strive to provide for our members. We would like to look into this further and provide a layer of support between yourself and the dealership throughout the process of these repairs. Our utmost priority is to get you back happily on the road in as timely a manner as possible. To proceed, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/eabetz," in the subject line. Our team will be monitoring our inbox for your message.
I'm writing to report an issue with my OnStar service in my 2022 GMC Yukon SLE. When my vehicle was parked, I attempted to locate it using the OnStar app, but the service wasn't working. Upon starting the engine, I noticed the OnStar green light was not illuminated inside the vehicle.
When I contacted OnStar support, they suggested it might be a hardware issue. However, I've noticed this problem seems to be widespread. I kindly request that you investigate this matter further to resolve the issue.
There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.
I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.
We appreciate you bringing these concerns with your Yukon's OnStar module to our attention. This is not reminiscent of the OnStar and GMC experience which we hope to provide for our loyal members. Our team would like the opportunity to look into this further with you and your servicing dealership. When you have a moment, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Jmarinelli00," in the subject line to proceed with this assistance. We hope to hear from you soon.