Forum Discussion
On Star Telematics Module 2025
I recently purchased a brand-new vehicle with only seven miles on it, aside from a brief screen blackout while driving on the highway. However, I have encountered a significant issue where the GPS and all other electronic components have suddenly ceased functioning. This poses a serious safety concern, especially considering the vehicle’s intended purpose of minimizing texting while driving and other potential hazards.
As a result, I am unable to ensure my safety without relying on over-the-air (OTA) updates or any other safety-enhancing features. The connection to the My Chevy app has been severed, leaving me uncertain about the availability of a genuine solution. This situation is highly disappointing, as it contradicts the manufacturer’s goal of providing a technologically advanced vehicle. The intended purpose of the vehicle is to offer a cutting-edge driving experience, but it is currently inoperable as an electric vehicle. Hey, wouldn’t it be great if they could just set up a workaround for Apple CarPlay or Android Auto while they sort out the problem?
1 Reply
Thank you for bringing this matter to our attention. As a new Chevrolet owner, you expect the highest quality and dependability in your vehicle and we regret to hear this hasn't lived up to that standard. At this time, have you brought your vehicle back to your dealer for a diagnosis? This will be the first step to determine if it is truly your OnStar telematics module that is causing the OnStar components of the vehicle to malfunction. Regardless, our team would like to get involved and offer our hand in assistance. We ask you send us a private message to OnStar_Support with your contact information, VIN, and the name/location of your preferred Chevrolet dealership. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.html.