I just purchased a 2023 Yukon with 20,000 miles. Immediately the check engine light came on. After three service people in the auto group scanned the vehicle they determined my control module needs to be replaced. Of course it’s on back order with no ETA. Such a disappointment on something I just spent 60k on.
I have two questions. How long should I expect to wait for this module to come in? Do you have any advice on keeping this from happening to my 2022 Silverado? I have seen others mention that their failures happen after an update or even an oil change. I don’t want that module becoming a brick. OnStar has to know what is causing this, help me out please.
We know how frustrating unexpected repairs can be. Our team would be glad to look into these concerns with OnStar module and the related delay. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.
Hi Token! While everyone’s experience is a little different, check out the rest of the communities comments and complaints about the back order of parts and GMs lack of response. While I recommend actively participating on this community to attain knowledge of what is happening, it can be frustrating and downright upsetting to see and read the futile attempts the service provider has attempted to do.
It is frustrating. My concern now is my Silverado, is there something I can do to keep this from happening to that module. I see a lot of posts mentioning oil changes and system updates. OnStar should provide guidance whether these are related or not. Their silence on those opinions is concerning.
Brought my Yukon in last Monday, Friday they called saying the part is in. I’m scheduled to have it fixed tomorrow. I spoke with the service team where I bought my Silverado and the guy I spoke with said he doesn’t see this problem very often. There have been tens of thousands of these vehicles sold, the amount of comments in these forums are in the tens. Maybe the worst place to check on the health of your community is a visit to the ER.
We appreciate this valuable feedback about your service experience, Tom. Our team at OnStar assures you that our trusted GM dealerships are specially trained and certified to appropriately diagnose and repair any concerns that you may experience with your GM vehicle and OnStar hardware. With this in mind, we're happy to hear that these services are scheduled to be completed tomorrow. Your satisfaction with this experience is of the utmost importance to us, and we kindly ask that you send us another private message as soon as you have the chance to reunite with the GMC that you love and depend on to verify that these concerns have successfully been resolved. Our team will be keeping a close eye out for your response and hopes to hear from you again soon.
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I just purchased a 2023 Yukon with 20,000 miles. Immediately the check engine light came on. After three service people in the auto group scanned the vehicle they determined my control module needs to be replaced. Of course it’s on back order with no ETA. Such a disappointment on something I just spent 60k on.
I have two questions. How long should I expect to wait for this module to come in? Do you have any advice on keeping this from happening to my 2022 Silverado? I have seen others mention that their failures happen after an update or even an oil change. I don’t want that module becoming a brick. OnStar has to know what is causing this, help me out please.
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I just purchased a 2023 Yukon with 20,000 miles. Immediately the check engine light came on. After three service people in the auto group scanned the vehicle they determined my control module needs to be replaced. Of course it’s on back order with no ETA. Such a disappointment on something I just spent 60k on.
I have two questions. How long should I expect to wait for this module to come in? Do you have any advice on keeping this from happening to my 2022 Silverado? I have seen others mention that their failures happen after an update or even an oil change. I don’t want that module becoming a brick. OnStar has to know what is causing this, help me out please.
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We know how frustrating unexpected repairs can be. Our team would be glad to look into these concerns with OnStar module and the related delay. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.
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Hi Token! While everyone’s experience is a little different, check out the rest of the communities comments and complaints about the back order of parts and GMs lack of response. While I recommend actively participating on this community to attain knowledge of what is happening, it can be frustrating and downright upsetting to see and read the futile attempts the service provider has attempted to do.
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It is frustrating. My concern now is my Silverado, is there something I can do to keep this from happening to that module. I see a lot of posts mentioning oil changes and system updates. OnStar should provide guidance whether these are related or not. Their silence on those opinions is concerning.
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Brought my Yukon in last Monday, Friday they called saying the part is in. I’m scheduled to have it fixed tomorrow. I spoke with the service team where I bought my Silverado and the guy I spoke with said he doesn’t see this problem very often. There have been tens of thousands of these vehicles sold, the amount of comments in these forums are in the tens. Maybe the worst place to check on the health of your community is a visit to the ER.
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We appreciate this valuable feedback about your service experience, Tom. Our team at OnStar assures you that our trusted GM dealerships are specially trained and certified to appropriately diagnose and repair any concerns that you may experience with your GM vehicle and OnStar hardware. With this in mind, we're happy to hear that these services are scheduled to be completed tomorrow. Your satisfaction with this experience is of the utmost importance to us, and we kindly ask that you send us another private message as soon as you have the chance to reunite with the GMC that you love and depend on to verify that these concerns have successfully been resolved. Our team will be keeping a close eye out for your response and hopes to hear from you again soon.
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