Forum Discussion
Control module question
Hi Token!
While everyone’s experience is a little different, check out the rest of the communities comments and complaints about the back order of parts and GMs lack of response.
While I recommend actively participating on this community to attain knowledge of what is happening, it can be frustrating and downright upsetting to see and read the futile attempts the service provider has attempted to do.
It is frustrating. My concern now is my Silverado, is there something I can do to keep this from happening to that module. I see a lot of posts mentioning oil changes and system updates. OnStar should provide guidance whether these are related or not. Their silence on those opinions is concerning.
Brought my Yukon in last Monday, Friday they called saying the part is in. I’m scheduled to have it fixed tomorrow. I spoke with the service team where I bought my Silverado and the guy I spoke with said he doesn’t see this problem very often. There have been tens of thousands of these vehicles sold, the amount of comments in these forums are in the tens. Maybe the worst place to check on the health of your community is a visit to the ER.
We appreciate this valuable feedback about your service experience, Tom. Our team at OnStar assures you that our trusted GM dealerships are specially trained and certified to appropriately diagnose and repair any concerns that you may experience with your GM vehicle and OnStar hardware. With this in mind, we're happy to hear that these services are scheduled to be completed tomorrow. Your satisfaction with this experience is of the utmost importance to us, and we kindly ask that you send us another private message as soon as you have the chance to reunite with the GMC that you love and depend on to verify that these concerns have successfully been resolved. Our team will be keeping a close eye out for your response and hopes to hear from you again soon.