Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
178 Replies
I bought my 2025 Equinox in November. I started having issues with Onstar in March/April. I called Onstar and they said it had to be escalated to a manager and the manager would call me back in 5-8 days. No one ever called. It was a minor inconvenience, so I decided I’d have the service department address it when I was in for an oil change. I took it in for an oil change last week and was told (surprise) the telematic module is going out and needs replaced. They’ve ordered a new one but (surprise again) it’s on back order. The mechanic messed with it and said it was working but eventually will go out. Last weekend the Onstar button started blinking green constantly. Now, apparently, the Onstar continues to blink when the car is off. I went out this morning to take my son to catch the bus for a band outing, and my car was dead. The Onstar light was still flashing, but nothing else. It took several attempts to get it to unlock and then nothing. No dashboard lights, radio, absolutely nothing except the flashing green light. The green light quit flashing an hour later. We got it on the battery charger, and as soon as it was charged enough, the green light started flashing again. The minor inconvenience has become a serious issue. I cannot go without my car for months waiting on a new module.
Thank you for taking the time to share this concerning experience with the OnStar hardware installed in your beloved 2025 Chevrolet Equinox, @tshane. Our team recognizes how frustrating persistent concerns and unforeseen part delays can cause frustration and appreciates you for reaching out to us directly for additional support with this matter. It would be our pleasure to investigate this situation in more depth to ensure that all avenues for support are appropriately explored. To continue with this assistance, please send us a private message with these details to OnStar_Support so we can take a closer look at things. Just select the envelope icon at the top right of your screen to get started. Our team hopes to connect again in the near future.
Hello Jack.
Please stop feeling bad for everyone that has posted here for a damaged telematic module.
How about we begin got get some real answers and no more BS.
When are we getting the replacement modules we already paid for when we purchased a $100,000 Yukon Denali!!
Has anyone thought about taking this to the MEDIA? News outlets? Wouldn’t this be a great story for prime time? Let me know if anyone has connections. I’m camera friendly.
RECALL RECALL!
I was informed today by onstar that I need a new BCM onstar module. My car is 32 days old and the part is on national backorder.
Has anyone consulted a lawyer about this or is this just hoping that one is filed?
I bought a brand new 2025 with 3 miles on it because my low functioning daughter needs wifi to run her tablet while we are in the car or she has bad meltdowns since she doesn't like being in her special car seat.
I have contacted a attorney. My car is 2025 and has been in the shop since July 1st. This module had affected my vehicle in a way that it **bleep** the whole thing down and had yo get it towed to the dealership. No eta for the part and they wanted to take the part out and have me drive the car. Nope not happening. Putting miles on and am not getting what I am paying payment for. By the time that part comes in the warranty will be out .
Please let us know what attorney so we can contact to show support.
Melissa Cardona Moore
2022 Buick Envision
Onstar/Wifi out since December 2024. Car out of warranty. Part is unavailable and too expensive to fix.
Calvin Shields. 2023 Buick Envision Avenir. My OnStar module died over 2 months ago. I had the module replaced and have tried for over a month for OnStar's technical department to correct a problem with my MDN (mobile phone number) on the unit which supposedly causes the data plan to not work at all. I've called OnStar support about this problem at least 2 times a week since the unit was replaced and the only response I ever get is "I'm sorry but I can't fix it. One of our senior engineers/level 2/level 3 technicians will have it fixed in the next 2-3 days. Here's your new case number..." I'm tired of getting "new case numbers" and NO ONE EVEN ATTEMPTS to correct the problem. Please put me on the list for the class action suit because I'm tired of all these "put off/pass-the-buck" games!
We all have had similar issues. Onstar told me the Onstar phones will no longer work period. After 2021 they discontinued them. Same as our weather app. And no explanation at all.
Howard Houston-Telematic control on Back order. No ETA. 2025 Chevy Blazer EV.
Same issue, bought Equinox Ev in December 2024 and GPS stopped working end of June, dealers doesn't want to look at these issues and had to call multiple dealers to just get the car in and get checked. They say onstar module needs replaced and thats backordered. Service rep said it might even take 2yrs to part arrive and my lease might expire. Never buying GM vehicle again and looking to join the law suit.
Rajender-Dheeraj Peddi
2025 Equinox EVSame issue. Why am I paying for this service and it doesn't work and they appears to be no end in sight. Cars sitting at dealers if they will take them for months, waiting for repair.
Paul Olson
2024 Lyriq Sport 2.
I have contacted my State's Attorney General . I just need some guidance on how to proceed. Next I am looking into how to file a class action lawsuit.
https://www.nhtsa.gov/report-a-safety-problem
REPORT YOUR MODULES TO THIS LINK!!!
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION!!!
I hear you. I have called multiple dealers. They refuse to call back to schedule. I guess the only way to fix anything is to start a lawsuit. Problem is, that too will take years. I also feel that the dealerships will not look at our cars because they don't want everyone to file under LEMON LAW. Which is absolutely what will happen.
I’ve been quietly dealing with major issues on my 2025 Chevy Blazer EV. First, GM couldn’t provide the Tesla Supercharger adapter for weeks—essential for long trips. Now, my Telematics unit has failed, cutting off my OnStar and over-the-air updates. I’ve been told there’s no ETA on the part.
Amira from GM’s resolution team has been outstanding—responsive and genuinely helpful—but even she can’t get answers.
Same deal here. I can't even get a "preferred" dealership to call me back to schedule an appointment to look at it. I have even provided the error code from onStar.
Have a 2022 Silverado 1500, I have no idea when my OnStar had failed and only discovered it recently when trying to unlock my doors, called OnStar and went through troubleshooting and was told to set up service appointment with dealer and issued a case number. Called the dealer and they wanted to keep the vehicle for several days, no loaner, then discovered I am out of warranty only 33,000 miles!
Not going to get this fixed for days in the shop and hundreds, maybe thousands to repair replace since I only used the services once or twice, am very disappointed with Chevy and OnStar