Forum Discussion
class action lawsuit OnStar module backorder
I bought my 2025 Equinox in November. I started having issues with Onstar in March/April. I called Onstar and they said it had to be escalated to a manager and the manager would call me back in 5-8 days. No one ever called. It was a minor inconvenience, so I decided I’d have the service department address it when I was in for an oil change. I took it in for an oil change last week and was told (surprise) the telematic module is going out and needs replaced. They’ve ordered a new one but (surprise again) it’s on back order. The mechanic messed with it and said it was working but eventually will go out. Last weekend the Onstar button started blinking green constantly. Now, apparently, the Onstar continues to blink when the car is off. I went out this morning to take my son to catch the bus for a band outing, and my car was dead. The Onstar light was still flashing, but nothing else. It took several attempts to get it to unlock and then nothing. No dashboard lights, radio, absolutely nothing except the flashing green light. The green light quit flashing an hour later. We got it on the battery charger, and as soon as it was charged enough, the green light started flashing again. The minor inconvenience has become a serious issue. I cannot go without my car for months waiting on a new module.
Thank you for taking the time to share this concerning experience with the OnStar hardware installed in your beloved 2025 Chevrolet Equinox, @tshane. Our team recognizes how frustrating persistent concerns and unforeseen part delays can cause frustration and appreciates you for reaching out to us directly for additional support with this matter. It would be our pleasure to investigate this situation in more depth to ensure that all avenues for support are appropriately explored. To continue with this assistance, please send us a private message with these details to OnStar_Support so we can take a closer look at things. Just select the envelope icon at the top right of your screen to get started. Our team hopes to connect again in the near future.
- Chobe775 months agoNew Contributor II
Hello Jack.
Please stop feeling bad for everyone that has posted here for a damaged telematic module.
How about we begin got get some real answers and no more BS.
When are we getting the replacement modules we already paid for when we purchased a $100,000 Yukon Denali!!