Forum Discussion

chauser's avatar
chauser
New Contributor II
1 year ago

class action lawsuit OnStar module backorder

Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added. 

209 Replies

  • plmartinez's avatar
    plmartinez
    New Contributor

    PLEASE add my name

    Paula L Martinez,  Austin,  Texas

    Owner of a 2025 GMC Acadia Denali with non working Onstar system due to part on national backorder 

  • Chernan's avatar
    Chernan
    New Contributor

    Telematics module 2025 chevy silverado ev 

    Not working since I bought it dealership tried to hide it now I'm here stuck waiting for another dealership to call me when they have the part smh they wont take it in either dodging lemon laws 30 day bs

    • Former OnStar Advisor's avatar
      Former OnStar Advisor
      Not applicable

      Concerns from purchase are never something we wish for our customers, @Chernan. Allow us to learn more about the situation with your Silverado EV. Once connected, we can best assist. We can work to provide added support and serve as a liaison between you and the trained technicians of your dealership while they address your truck for repair. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you can share on where things stand currently with your truck are also appreciated, as context will help us investigate. We will keep an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.

  • BL250's avatar
    BL250
    New Contributor

    I’m dealing with the same issue!! 

    • Former OnStar Advisor's avatar
      Former OnStar Advisor
      Not applicable

      We'd like to learn more about what you are experiencing so opportunities for assistance can be explored, @BL250. To get connected, send us a PM to OnStar_Support with more details. Be sure to include your full name, VIN, mileage, email, phone and preferred dealership name/location. Simply select the envelope at the top right of your screen to do so. Our team looks forward to your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
       

  • GESOUD's avatar
    GESOUD
    New Contributor

    Same issue for me. I purchased a new module out of pocket, but GM should be owning up to their problem. They are very aware of this I'm sure.

    • Advisor_Ahmed's avatar
      Advisor_Ahmed
      Moderator

      We know how upsetting unexpected repairs and the associated costs must be. Our team appreciates you sharing your experience and feedback here. If you had any ongoing further feedback, questions, or ongoing concerns, please feel free to send us a private message by selecting the envelope at the top right of the page.

      • Coach_Coach's avatar
        Coach_Coach
        New Contributor II

        Why would our concerns need to be addressed in a DM? There are a number of us having a broken product that your company should stand by.