Forum Discussion
class action lawsuit OnStar module backorder
Same issue for me. I purchased a new module out of pocket, but GM should be owning up to their problem. They are very aware of this I'm sure.
We know how upsetting unexpected repairs and the associated costs must be. Our team appreciates you sharing your experience and feedback here. If you had any ongoing further feedback, questions, or ongoing concerns, please feel free to send us a private message by selecting the envelope at the top right of the page.
Why would our concerns need to be addressed in a DM? There are a number of us having a broken product that your company should stand by.
You frustrations with your telematics module do not go unheard, @Coach_Coach. There are many different factors that could be the cause of vehicle concerns, and we handle each one on a case-by-case basis. Since we request details such as your full name, contact information, VIN, current mileage, OnStar account number, and local dealership when making a case on your behalf, we kindly ask you to send your message to us privately. To do so, please send us a private message at OnStar_Support by selecting the envelope at the top right of your screen and including the details we have mentioned. This will ensure that your privacy is protected while we look into your telematic module concerns further. Please feel free to let us know if you have any additional questions and we will keep our eyes peeled for your outreach. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.