Forum Discussion
CarPlay inoperable with new iPhone 17 Pro and Pro MAX
I have a 2020 GMC Sierra 2500 AT4 with the dramax. I just purchased a brand new iPhone 17 pro a week and a half ago. Since day one when I plug the phone into the USB-C and the USB-A port the phone charges and connects to Apple CarPlay like normal. However after approximately 5-7 minutes the phone disconnects from CarPlay but stays charging. I have tried all ports in the vehicle to include the ones in the center console. All have the same issue. I disconnect the cord and replicate it in and it connects to CarPlay again then quickly disconnects. Yes I am using apple cords, 3 different ones from the Apple Store, and have also tried an aftermarket Anker cord as well (40watts which is what the iPhone requires)
I am coming from an iPhone 14 Pro Max and it worked without issues. My wife’s iPhone 14 Pro Max still works without all ports plugged in without issues. My work phone (iPhone 12) works with CarPlay without issues in all ports as well.
I have contacted Apple support and send them numerous screenshots and screenshots recordings of the issue and they do not know what’s going on. I have tried the new phone (iPhone 17 Pro) in my wife’s 2021 Subaru Ascent and it works no problem.
I truly believe this is just a simple update from GMC or OnStar (whoever is responsible for updating the infotainment center). I have already checked for updates and my truck is currently up to date.
Can someone please shed some light on this.
Thank you for the help.
18 Replies
We understand how frustrating it can be to experience concerns, and our team would appreciate the opportunity to learn more. Please share some additional details about what you’re experiencing by clicking the envelope icon at the top right of your screen to send us a private message. We look forward to assisting you.
may have a SOLUTION, cheap and easy to try. I thought it was weird the 5-7 mins and a couple times the screen would blacken and come back on with no CarPlay, I felt the apple USB-A to USB-C cable and it felt warm at the USB-A side. I decided to try a USB-A to C female adaptor, with an apple USB-C to USB-C cable. The result I drove for 2 hrs with Google Maps going, Spotify and had 3 lengthy conversations without fail. Knock on wood it continues. On Amazon by FKYE male A to Female C. My theory is the standard cable is overheating due to 17 pro draw. Maybe to do with the adapter reduces it. Something Cheap to try if you have the same problem.
We're glad to hear that this has helped you, and appreciate you sharing this information, Martin. If the concern does persist, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page.
I also have this same issue in my 2021 Canyon. About 7 mins in , Clicks off, have to reset to bring it back on. Also drops during almost every long call. Checked cords, bought new ones from apple, reset everything. Works fine with my wife’s iPhone 14, issues with my new 17 pro. This has become unusable, which is frustrating for the amount of time I spend working from my truck……….possible solution posted above
Took my iPhone 17 back and got a 16. Frustrating to pay the restocking fee but I rely on my phone to work on my car daily.
We're sad to hear that you were unable to get everything working with your iPhone 17. We do appreciate the feedback you've provided here. If any concern does occur again, please feel free to send us a private message to OnStar_Support.
Hi, I had the same problem with my new 17 Pro Max-- I was able to get it working again by deleting the Chevy CarPlay profile from my phone, then reconnecting to the car and creating a new profile. (I tried the same things as you listed, new cables, etc, but it would disconnect after 5 min or so)
I hope this works for you!
This did not work for me. Was told to send a message to support here like others, but they have not responded or reached out at all.
We do apologize for the delay. Our team would be glad to re-connect with you and look into your CarPlay concern. Please send us another message to OnStar_Support by selecting the envelope at the top right of the page. We do ask that you include your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Same problem in my 2919 Cadilac. I live in a large metropolitan area and rely on my car play for daily travel. Right now I plug in my old phone to the car and connected to my new phones wifi to get reliable maps and directions. How crazy is that!?
at least an eta for when it will be addressed would be nice. But I will be on my way back to return the phone soon if I don’t hear anything.
Our team understands when important features in your vehicle, like Apple CarPlay, are not working as expected. Our team would like to learn more about your concerns and assist further, so you can get back to enjoying your Cadillac to the fullest. Please send us a private message to OnStar_Support with additional details. Just select the envelope icon at the top right of your screen to get started.
Exact same thing is happening to me. 2019 Spark tried both usb-c and usb-a. Incredibly frustrated. Bought a brand new iPhone 17 and it hasn’t worked since day one. Worked perfectly on my old 11.
This isn't what we hope to hear. So that our team can learn more about your CarPlay concerns and assist to the best of our abilities, please send us a private message to OnStar_Support with more details about your experience. Just select the envelope icon at the top right of your screen to get started.
Experiencing the same issues.
If you continue experiencing some troubles with your Apple CarPlay, our team would like to lend a helping hand and work through some troubleshooting steps together. If interested, please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Thank you for reporting this concern, J. We would like the opportunity to look further into your CarPlay concerns and assist further. Please send us a private message to OnStar_Support with more details as soon as you have the chance. Just select the envelope icon at the top right of your screen to get started.
Update. I was able to get the CarPlay to initiate this morning. However I experienced the same issue as J_Boulay where it disconnected the CarPlay after about 5-7 minutes.
I am also having issues with apple car play with the iPhone 17 Pro. I have a 2018 GMC Sierra. I only have USB A. I have only been able to get the carplay app to initiate a few times. Mostly it just will not start at all. I have already tried removing my phone from the infotainment center and re-adding it. It did not help.