Forum Discussion
Back ordered telematics module. Help
I just bought a 2025 gmc at4 a month ago. My telematics module is out and ordered but the dealer says it is back ordered. My job depends on wifi in my truck. I have a brand new truck and one of the main reasons I bought it doesnt work! My employer doesnt care about my issues. I need help.
5 Replies
Our team regrets to hear that you've run into such difficulties with the OnStar hardware in your new 2025 GMC Sierra AT4, @Gbrown. We recognize how important these services are to your experience and can understand your present dissatisfaction. This is not the first impression that OnStar hopes to impart on our new Members. Our team would like to learn more about this situation to better assess how we may be able to assist with the swift resolution of these concerns. At your convenience, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. This information allows us to verify you as the account holder and initiate communication with the dealership team. To best connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon and will be keeping an eye on our inbox in the meantime. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I dont see an envelope icon. I use my phone.
Ah, thank you for clarifying that you're viewing this in your device's web browser, @Gbrown. The envelope icon should be at the top of the screen directly next to the search icon. If you're unable to view it from the web browser, we'd recommend requesting the desktop version in your applicable browser. If you continue to encounter difficulties, you're equally welcome to reach us by email at socialmedia@gm.com. If you should choose this route, please make sure to add "ATTN: OS Community/Gbrown," in the subject line so we may locate your message in a timely manner. Our team hopes to hear from you soon.
This is upsetting news. I waited months to be able to order a 2025 Tahoe with super cruise capability. Finally on February 17, I was able to place an order. I waited until May 16 for delivery of same. Upon delivery it was determined that my module was defective. I was told by my dealer that They would order the part for me and it would delivered to the dealership in a couple of days. Here we are going on a month and I still don’t have it. I am now the proud owner of an $87,000 vehicle which I waited months for, and I am unable to utilize the features I waited so long for. I regret taking delivery! The vehicle will be back in the shop again in the next few days for a second check engine light.
I am beyond frustrated!
We understand your frustrations and truly regret to hear of any concerns with your new Tahoe. This is not the ownership experience GM strives to provide, and we would like to help in any way that we can alongside your certified Chevrolet dealership. Again, we are only a private message away if you need an additional layer of communication with your service center.