Forum Discussion

Gbrown's avatar
Gbrown
New Contributor
3 months ago

Back ordered telematics module. Help

I just bought a 2025 gmc at4 a month ago. My telematics module is out and ordered but the dealer says it is back ordered. My job depends on wifi in my truck. I have a brand new truck and one of the m...
PremierCSHV's avatar
PremierCSHV
New Contributor II
2 months ago

This is upsetting news.  I waited months to be able to order a 2025 Tahoe with super cruise capability. Finally on February 17, I was able to place an order. I waited until May 16 for delivery of same. Upon delivery it was determined that my module was defective. I was told by my dealer that They would order the part for me and it would delivered to the dealership in a couple of days.  Here we are going on a month and I still don’t have it. I am now the proud owner of an  $87,000 vehicle which I waited months for, and I am unable to utilize the features I waited so long for. I regret taking delivery! The vehicle will be back in the shop again in the next few days for a second check engine light.

I am beyond frustrated!

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 months ago

    We understand your frustrations and truly regret to hear of any concerns with your new Tahoe. This is not the ownership experience GM strives to provide, and we would like to help in any way that we can alongside your certified Chevrolet dealership. Again, we are only a private message away if you need an additional layer of communication with your service center.