Forum Discussion
2025 Escalade IQ on star connectivity issue
Pretty disheartening that I would spend over $150k on a vehicle that is already having issues within a few weeks of ownership. Vehicle won’t connect to instant and dealership is stating module needs replacing. Dealership isn’t sure when module will be available and may be months. Why would Cadillac not thoroughly test their products before release and after release have parts readily available? Would recommend anyone thinking of an Escalade iq purchase to reconsider and stay away.
10 Replies
I had the same problem and it was escalated to a level 3 OnStar rep. Doing my own research I held the end call button down on the steering wheel which reset my dash(do not press anything on the screen just let it reset on its own) as soon as everything restarted my internet connection worked fine. Not sure why no one from OnStar would suggest this but it worked for me. Good luck with everything
Hi PaulPrez,
Thank you for sharing your experience and the reset process that worked for you. We're glad you were able to resolve the connectivity concern with your Escalade IQ. Your feedback is valuable, and we'll make sure this reset procedure is noted for future cases.
If you encounter any further concerns or need additional assistance, please don't hesitate to reach out.
I was having multiple issues with car. Google assistant was offline most of the time, Super Cruise not working at all, all apps including Spotify not loading data and not working. After multiple unsuccessful attempts at Dealership the Telematic module was replaced.
At this point apps are working, Google assistant is online most of the time but not all the time and SuperCruise is working also most of the time. Currently remote app start and preconditioning not working, Emergency Service call messages intermittently show in dashboard and car is not uploading and installing software updates.
Crazy how much time I have spent in fixing a brands new very expensive vehicle.
We appreciate your openness with sharing the details of this frustrating situation that was previously impacting your ability to take advantage of the amazing and varied OnStar features available to you in your 2025 Escalade IQ. This is certainly not what we like to hear. Our team wants a better first impression and experience for our valued members. While we're glad to hear that the replacement of your telematics module resolved most of these troubles, our team would be happy to continue addressing and hopefully resolving any residual difficulties. At your earliest convenience, please send us an email with some more details about these present concerns to socialmedia@gm.com with, "ATTN:OS Community/the-Tumbler," in the subject line. We hope to hear from you again very soon.
I have a 2025 Equinox and having the same issues, I contacted OnStar still having issues, a ticket was open and still no help
Having the same exact problems and can’t find anyone who cares to fix it including the dealership. The software update ruined a perfectly good car experience. Guess I will research the part you mentioned and see if I can do the repair myself.
I have a 2018 Chevy Traverse that has sat at the dealership for 21 days working with Gm TAC & ONSTAR TAC level 3 case to no avail. Replaced 2 modules even though they found no error codes with original module and still won’t connect with OnStar. The blue button works and we can speak with advisors. They cannot call into the car though. The app doesn’t recognize the car and the car remains in demo mode even though they acknowledge we have an account and it has been verified, and they have tried to reconfigure the new modules each time. App has been deleted and reinstalled and accounts deleted and reinstalled and policies acknowledged and accepted repeatedly. Day 22 and still no answers. Supervisors don’t understand the case and seem uninformed and unconcerned that we are now going on 22 days of this. Anyone out there want to chime in and help?
We appreciate you sharing your experience, and our team is glad to have the opportunity to look further into the multiple connectivity concerns in your Traverse. Please send us a private message to OnStar_Support so we can explore all avenues of assistance. Just select the envelope icon at the top right of your screen to get started.