Forum Discussion
2025 Escalade IQ on star connectivity issue
I was having multiple issues with car. Google assistant was offline most of the time, Super Cruise not working at all, all apps including Spotify not loading data and not working. After multiple unsuccessful attempts at Dealership the Telematic module was replaced.
At this point apps are working, Google assistant is online most of the time but not all the time and SuperCruise is working also most of the time. Currently remote app start and preconditioning not working, Emergency Service call messages intermittently show in dashboard and car is not uploading and installing software updates.
Crazy how much time I have spent in fixing a brands new very expensive vehicle.
We appreciate your openness with sharing the details of this frustrating situation that was previously impacting your ability to take advantage of the amazing and varied OnStar features available to you in your 2025 Escalade IQ. This is certainly not what we like to hear. Our team wants a better first impression and experience for our valued members. While we're glad to hear that the replacement of your telematics module resolved most of these troubles, our team would be happy to continue addressing and hopefully resolving any residual difficulties. At your earliest convenience, please send us an email with some more details about these present concerns to socialmedia@gm.com with, "ATTN:OS Community/the-Tumbler," in the subject line. We hope to hear from you again very soon.
I have a 2025 Equinox and having the same issues, I contacted OnStar still having issues, a ticket was open and still no help
Having the same exact problems and can’t find anyone who cares to fix it including the dealership. The software update ruined a perfectly good car experience. Guess I will research the part you mentioned and see if I can do the repair myself.
Our social care team does depend on our certified dealers for all technical and diagnostic support. If you would like an additional layer of assistance regarding parts or repairs, we would like to help to the best of our abilities. Kindly email us more information regarding your current situation to socialmedia@gm.com with ATTN: OnStar Community?Trol117 in the subject headline. This will allow us to further investigate things on our end.
Thank you for bringing your case to our attention. Our team would like to learn more and assist further with any updates or contact requests. Kindly email us at socialmedia@gm.com with ATTN: OnStar Community/JaipaulS in the subject headline. This will allow us to investigate further.