Forum Discussion
2025 Escalade IQ on star connectivity issue
I have a 2018 Chevy Traverse that has sat at the dealership for 21 days working with Gm TAC & ONSTAR TAC level 3 case to no avail. Replaced 2 modules even though they found no error codes with original module and still won’t connect with OnStar. The blue button works and we can speak with advisors. They cannot call into the car though. The app doesn’t recognize the car and the car remains in demo mode even though they acknowledge we have an account and it has been verified, and they have tried to reconfigure the new modules each time. App has been deleted and reinstalled and accounts deleted and reinstalled and policies acknowledged and accepted repeatedly. Day 22 and still no answers. Supervisors don’t understand the case and seem uninformed and unconcerned that we are now going on 22 days of this. Anyone out there want to chime in and help?
We appreciate you sharing your experience, and our team is glad to have the opportunity to look further into the multiple connectivity concerns in your Traverse. Please send us a private message to OnStar_Support so we can explore all avenues of assistance. Just select the envelope icon at the top right of your screen to get started.