Forum Discussion

thutmose's avatar
thutmose
New Contributor II
4 months ago

MyGMC app will not update vehicle status

Hi

MyGMC app will not update vehicle status.  I've tried uninstalling, log out/back in, granted all app permissions, clear cache, restart phone, turn ignition on for at least 2 minutes then turn ignition off and wait 2-5 minutes.  Still nothing.   What is the logic behind update vehicle status, how is that supposed to work?  I have Onstar subscription and vehicle is connected to my account.  The vehicle shows up in the app.  Please help me get this working on a regular basis. thanks.

 

mygmc

9 Replies

  • LG3429's avatar
    LG3429
    New Contributor
    3 months ago

    Same issue. Tried all the posted remedies. 
    Can OS send a manual signal refresh or something?

    • hotrod57car's avatar
      hotrod57car
      New Contributor III
      3 months ago

      ask them to send a vehicle diagnostic blast...your app will work until you shut off the vehicle or reboot your app---then your back where 500,000 of us are.

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      4 months ago

      Thank you for reaching out to us for additional assistance with addressing these difficulties that you're experiencing in the app. We recognize how frustrating it can be when things aren't working as they should and would be happy to help get things back up and running as soon as possible. To best proceed, our team does kindly ask that you send us a private message to OnStar_Support with the information that was requested in our previous message. These details allow us to confirm you as the account owner and engage with our internal technical team to identify the best possible resolution. We'll be keeping an eye out for your response and hope to hear from you again soon. 

      • thutmose's avatar
        thutmose
        New Contributor II
        4 months ago

        I just sent the message.  Please review and help me to get the vehicle status working in MyGMC app. thanks

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    4 months ago

    This is not the experience with the amazing Vehicle Status features in our app that we want for our dedicated Members, @thutmose. Our team appreciates you bringing this matter directly to our attention, as well as sharing the steps that you've taken thus far to address these difficulties. We recognize how frustrating this can be and would be happy to assist further with ensuring that these concerns are resolved. When you can, please send us a private message with your full name, OnStar account number, and VIN to OnStar_Support to best continue with this support. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.

    • thutmose's avatar
      thutmose
      New Contributor II
      4 months ago

      I have name and VIN but how do I get OnStar account number?

      I don't see that in the app.  I have the OnStar One plan.