Wow, am I ever sad to see so many others having the same Telematics Module problem!

Question

I picked up a new Equinox EV 2025 about two weeks ago. I have complained to OnStar and my dealer for my entire period of ownership that data for in-vehicle apps hasn't worked. Finally, the car was diagnosed with having a bad telematics control module. Like others, the dealer and I have received no timeline for when we should expect a replacement unit.

If the telematics control module is bad, then the car was shipped with this bad control module. Shame on me for believing the OnStar rep who said that the problem would fix itself in 24 hours. I've talked with countless OnStar reps who have only offered the same "open the car door for two minutes" reset advice. The actual car has spent at last two days (and counting) at the dealer.

Finally, receiving the "Drive your EQUINOX EV at its full potential" email to remind me that my OnStar trial was almost up was especially rich.

advisor_jack · Answer

Our team would first like to offer our sincerest congratulations on the purchase of your new 2025 Chevrolet Equinox EV. We're saddened to hear that your ownership experience has been impacted by these concerns with your vehicles telematic module. This is far from the first impression that we want for our new members. Our team would like to look into this and see how we may be able to assist you and your dealership through this delay and repair process. When you have a moment, please send us an email with these details to socialmedia@gm.com with, "ATTN: OS Community/IOwnEqnoxEV2025," in the subject line. We hope to hear from you again very soon.&nbsp;