Forum Discussion
Service Driver Assist System
I have a brand new 2025 GMC Sierra Denali Ultimate 6.2L. When I reached 1k miles, the service driver assist system started popping up on my dashboard. I’ve been to the dealer twice about this issue. The first visit, they informed me they couldn’t do anything because no codes were coming up on their reader. It kept happening and then said something about the front camera blocked. The second visit to the dealer, they installed a new camera and the next day the same issue continued to pop up on my dashboard about servicing driver assist system. I spent too much money on this vehicle as I’m trying to give them the opportunity to do the right thing because I’m not gonna keep paying on this vehicle and dealing with these issues. This should not be happening
4 Replies
I feel your pain and frustration, bought new with 25 miles and On star didn’t work from the beginning, should have asked for my money back and my 2016 Tahoe that had no issues or problems and bought a different brand
We understand that ongoing vehicle concerns can cause continuous frustrations, Danny. Our care teams do depend on our certified GMC dealerships for all technical and diagnostic information. To further clarify, is your vehicle currently located at your certified service center for repairs? Please do not hesitate to let us know moving forward. We are here to assist in any way that we can and provide an additional layer of support.
No I have the vehicle parked as I feel it’s not safe to drive. I’ve been told they ordered a Telematics Module Control and said it’s coming from Michigan. No exact date when it will be here, no courtesy vehicle to drive in the meantime but still having to make payments to GM financial and this is my only vehicle.
We appreciate you following up with us here to let us know that your 2025 GMC Sierra is with you, @Dannyboi. Our team recognizes how frustrating this situation can be without an estimated time of arrival for this new OnStar module. It would be our pleasure to continue assisting with keeping you as informed as possible while ensuring these parts arrive in as timely a manner as possible. If you'd like to move forward with this support, we kindly ask that you send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your participating dealership. To best connect with us, Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be on the lookout for your response and hopes to hear from you in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement