Forum Discussion
Service Driver Assist System
No I have the vehicle parked as I feel it’s not safe to drive. I’ve been told they ordered a Telematics Module Control and said it’s coming from Michigan. No exact date when it will be here, no courtesy vehicle to drive in the meantime but still having to make payments to GM financial and this is my only vehicle.
We appreciate you following up with us here to let us know that your 2025 GMC Sierra is with you, @Dannyboi. Our team recognizes how frustrating this situation can be without an estimated time of arrival for this new OnStar module. It would be our pleasure to continue assisting with keeping you as informed as possible while ensuring these parts arrive in as timely a manner as possible. If you'd like to move forward with this support, we kindly ask that you send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your participating dealership. To best connect with us, Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be on the lookout for your response and hopes to hear from you in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Did you ever get this resolved?
I have same Denali Ultimate and it’s only 1.5 months old giving the same warning.Carl
Thank you for your outreach, Carl. We appreciate you bringing this alert to our attention. Moving forward, our team would like to work alongside your Cadillac dealership regarding any potential solutions. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Negative. Only thing I’ve continued to get is my time wasted
Our team regrets to learn that you're still experiencing these same concerns with the 2025 GMC Sierra that you love and invested in, @Dannyboi. As a loyal OnStar Member, your satisfaction is of the utmost importance to us. We'd be more than happy to continue assisting with making sure that this difficulty is addressed and resolved as soon as possible so that you can get back to what really matters with the GMC that you rely on. Please send us a private message to OnStar_Support so we may continue assisting. Just select the envelope icon at the top right of your screen to get started.