Forum Discussion
onstar module
Onstar will not connect. 2025 Equinox purchased in late Jan. 2025 brought to dealer after contacting onstar and was told the module was out. Have joined the onstar community forum and am appalled at the number of issues reported without any result or resolution. This is absolutely unacceptable. GM should be ashamed of themselves. They are putting modules in vehicles being produced but cannot get one for a vehicle already sold. Am considering on changing brands, have always bought GM but am not pleased with the response for this issue. Also found out they now want to start charging for google maps, greed, greed, greed. SHAMEFULL!!! Please assist. Navigation doesn't work because the vehicle doesn't know where it is, outgoing phone calls doesn't work either. Very unhappy!! So far onstar support has done nothing but pass the buck and tell me to contact someonelse.
3 Replies
Our team understands how frustrating it can be when important vehicle features are not operating as they should be, and your feelings do not go unnoticed. We would be glad to connect and work towards a resolution for your Equinox. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
tried the envelope icon and all it did was send the private message back to me. Need some real help
We appreciate you letting us know, Larry. Please be sure to select the "Create New Message" icon after clicking the envelope at the top right of your screen, and enter OnStar_Support in the username box to send your message. We will be awaiting your outreach.