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Refund of payments and nothing but run around and no refund
I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that is happening. It shows in my transactions on the site that 3 checks have been issued but nope no check has been received. I finally after multiple calls, I had to call my bank and be charged to make sure that Onstar takes no more money. So I am charged to make sure they take no more money out, I haven't received 3 refunds of anything, tells me it takes 30 days well it is well over the 30 days from the last one and still nothing. I am tired of this BS, I guess I have to take legal action as you guys have caused my account to sit in the negative as I wasn't a subscriber and you managed to take money out of my account as I didn't budget for something I didn't have and only offer me 2 free months. Is there any way to get my refund faster now that I have had 3 times and no refunds and removed my bank information cause you guys have ruined my account and added in a different card. What do I need to do to get my money back not 30 days from now, I want it back immediately, it took you seconds to take it out. I hope you guys aren't screwing anyone else out. but it's hard when I am a student and single mom to understand why you think this is ok, I can't afford it. I want my money back now. I call and get the BS spill of oh it is coming and oh i will check into it and call you back. Nothing I want this fixed; my bills haven't been paid due to your unprofessionalism.no data plan
i bought an $85k truck, 2024 high country 3500. I get app access free for 3 years. onstar and data free for one month. Now that one month up i am pretty sure 85k is enough but no i have to pay a minimum of $25 a month for eternity to use NAV, and any other feature in the truck. There is something dreadfully wrong with this SCAM. i had no idea nothing would work without it. i promise i wouldnt have purchased the vehicle. Eveyone warns me about SCAMS and this is one for sure. I opted for this truck because it has HUD. I love the speed limit for each road shows up. NOT anymore, gotta have a data plan!!!!!!!!!!! Google maps is the new engine that drives everything in the truck. Also, AT&T is the carrier. they are the worst here in GA. is there a class action suit against GM for this ? Ill jump in for sure.OnStar Remote Access Plan no longer renewable?
i received an email about 3 weeks ago stating my Remote Access plan for my 2022 GMC is expiring at the end of March, and asking me to renew. Today, i attempted to do that, but when i click the "Renew Plan" button on the email, it takes me to the 'My Plans' web page for my account. i see the Remote Access plan description there, but no way to actually renew it. i chatted with an OnStar rep, from whom i gather that this plan is 'no longer available', and that i would have to get the 'Connect' plan (an additional $45/year) instead. I only got Remote Connect for the remote command functionality. i don't need the other things that i already get via my phone. So $45 more is not a huge issue, it bothers me more to pay for the things i don't want, and it bothers me more that OnStar promised me one thing in the email, and then switched to something else without any notification. just a bad customer experience.What’s included in the Essentials Plan?
Prepare for the unexpected and get convenient control in or out of your vehicle. OnStar Safety & Security* gives you access to specially trained Advisors who can help during emergencies, a crash or a vehicle theft. Plus, get the OnStar Guardian app that gives you and your loved ones added peace of mind in the palm of your hand. Remote Access unlocks all the features of your vehicle mobile app. Get the Essentials Plan and get going. Learn more about the Essentials Plan and other plans here.Pricing
The pricing for on star is a rip off. When you cancel your on star plan they will tell you you can get it for 19.95. I was charged 40.00 a month for 16 months and never even had the app for on star. The woman then tells me she can lower the price to 19.95 why didn't they do this when I took the suv off the lot?Purchased App Access plan on 2024 XT4 and Still Unable to Use Maps or Hear Text Messages
My trial ended and when I receive a text message, I get an error that I need to purchase a plan to hear the message. Google Maps also doesn't work. I called Onstar and was told that if I purchased App Access, both would work. Unfortunately, I am still getting errors. How do I fix this?
