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Amber918's avatar
Amber918
New Contributor
2 months ago

Server connect issues

My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is a...
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Advisor_Jack
Moderator
2 months ago
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This is not what we like to hear about your recent experience with your OnStar services, Amber. Our team would be happy to assist you with having these difficulties addressed and resolved promptly. Since you described the OnStar button as having no lights or functionality, we believe that this may be a concern with the OnStar hardware, which would also account for your app's failure to update the vehicle status information. At this time, we recommend bringing your Trax into your preferred Chevrolet dealership for further diagnostics and resolution. Their team is currently in the best position to assess, diagnose, and repair any troubles associated with the OnStar technology installed in your Trax. If you would like assistance with scheduling this appointment, or locating an authorized dealership, please don't hesitate to send us an email at socialmedia@gm.com with, "ATTN:OS Community/Amber918," in the subject line. We're always happy to help those who ride with us at OnStar and Chevrolet. Our team looks forward to hearing from you soon. 

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The mileage and tire pressure show from 2 weeks ago. My account is a...","body@stringLength":"280","rawBody":"

My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change. 

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My 2024 Chevy trax will not connect to on star, the on star lights are not on in the vehicle and when u push them nothing happens. The mileage and tire pressure show from 2 weeks ago. My account is active and I have uninstalled the app and reinstalled with no change. 

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This is not what we like to hear about your recent experience with your OnStar services, Amber. Our team would be happy to assist you with having these difficulties addressed and resolved promptly. Since you described the OnStar button as having no lights or functionality, we believe that this may be a concern with the OnStar hardware, which would also account for your app's failure to update the vehicle status information. At this time, we recommend bringing your Trax into your preferred Chevrolet dealership for further diagnostics and resolution. Their team is currently in the best position to assess, diagnose, and repair any troubles associated with the OnStar technology installed in your Trax. If you would like assistance with scheduling this appointment, or locating an authorized dealership, please don't hesitate to send us an email at socialmedia@gm.com with, \"ATTN:OS Community/Amber918,\" in the subject line. We're always happy to help those who ride with us at OnStar and Chevrolet. Our team looks forward to hearing from you soon. 

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This is not what we like to hear about your recent experience with your OnStar services, Amber. Our team would be happy to assist you with having these difficulties addressed and resolved promptly. Since you described the OnStar button as having no lights or functionality, we believe that this may be a concern with the OnStar hardware, which would also account for your app's failure to update the vehicle status information. At this time, we recommend bringing your Trax into your preferred Chevrolet dealership for further diagnostics and resolution. Their team is currently in the best position to assess, diagnose, and repair any troubles associated with the OnStar technology installed in your Trax. If you would like assistance with scheduling this appointment, or locating an authorized dealership, please don't hesitate to send us an email at socialmedia@gm.com with, \"ATTN:OS Community/Amber918,\" in the subject line. We're always happy to help those who ride with us at OnStar and Chevrolet. Our team looks forward to hearing from you soon. 

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