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MPN389
New Contributor
2 months ago

My Cadillac App will not Update a

My Cadillac App will not Update and OnStar cannot connect (even though green light is on). Technical support never calls back. They have no answer. What the heck are they doing? Did anyone have any success getting this lack of communication with the car fixed?I see lot's of complaints with no resolutions?

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  • MPN389's avatar
    MPN389
    New Contributor
    2 months ago

    My issue was resolved today, they remotely did a hard reset of the on star unit (all the car settings were unchanged). After that the My Cadillas App began working again and the OnStar could connect to them again (vs just beeping and never connecting)

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      2 months ago

      We're glad to hear that resetting your OnStar unit successfully resolve the previous difficulties that you were running into with your service and the app. Our team is always here to help if you should ever need our assistance down the road. All you need to do is send us an email at socialmedia@gm.com. Always be sure to put, "ATTN:OS Community/MPN389," in the subject line so that we can locate your message as quickly as possible. Our team hopes that you're already back to enjoying your amazing OnStar services. Thank you for this opportunity to assist you. 

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My issue was resolved today, they remotely did a hard reset of the on star unit (all the car settings were unchanged). After that the My Cadillas App began working again and the OnStar could connect to them again (vs just beeping and never connecting)

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We're glad to hear that resetting your OnStar unit successfully resolve the previous difficulties that you were running into with your service and the app. Our team is always here to help if you should ever need our assistance down the road. All you need to do is send us an email at socialmedia@gm.com. Always be sure to put, \"ATTN:OS Community/MPN389,\" in the subject line so that we can locate your message as quickly as possible. Our team hopes that you're already back to enjoying your amazing OnStar services. Thank you for this opportunity to assist you. 

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