Forum Discussion
My Cadillac App will not Update a
My issue was resolved today, they remotely did a hard reset of the on star unit (all the car settings were unchanged). After that the My Cadillas App began working again and the OnStar could connect to them again (vs just beeping and never connecting)
We're glad to hear that resetting your OnStar unit successfully resolve the previous difficulties that you were running into with your service and the app. Our team is always here to help if you should ever need our assistance down the road. All you need to do is send us an email at socialmedia@gm.com. Always be sure to put, "ATTN:OS Community/MPN389," in the subject line so that we can locate your message as quickly as possible. Our team hopes that you're already back to enjoying your amazing OnStar services. Thank you for this opportunity to assist you.