MyGMC App will not connect Android phone unable to complete authorization

[T-GMCTerrain]

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with the second security access code, and I enter the code.  After that I get a message that says "Unable to complete authorization as there is no interactive call in progress.  This can be due to closing the app while authorization was in process"

I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.  

[Advisor_Jack]

We regret to hear that these troubles with your app have resurfaced, Max. Our team would be happy to look into these further with you and come up with a solution to get your app up and running again. When you can, please send us an email with these details to socialmedia@gm.com, with "ATTN: OS Community/Maxfli11," in the subject line. Our team will keep an eye out for your message. 

[T-GMCTerrain]

Six months later and it is happening again.  It did fix itself somehow briefly and now it is happening again that it cannot log me in to the app.  

[userchevrolet]

Thanks for the "general fix;" it worked just as instructed. Give it a go, and there's no need to phone or message Chevrolet Support. Thanks Very Much 🙂

[Neda]

Hi all 🙂 I was on a phone call with an OnStar representative; although as of today (8 Jan 2025), based on the info. on Google Play, the App is compatible with Android 10, the guy told me that it needs at least Android 14 -which I don't think this is correct. Is anyone with the problem here using version 14 or 15 plz??  

[Maxfli11]

My latest phone now is running Android V14. My other phone was at least 10 and maybe even earlier. Both have the same issues with connecting to the app. It is spotty at best. Sometimes it will work and sometimes in won't. 

[AnnieLynn]

I'm on android 14 and having this same problem! I can log in via browser,  but I can no longer log in with the app.