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Paulk1's avatar
Paulk1
New Contributor II
2 months ago

I am trying to solve the Status Not Updating problem on MyChevrolet App. More clues...maybe

So, in my 2025 Chevy Equinox, one the options in the Settings->Connections menu is the "Vehicle-to-Phone Sharing".  pic 1 below.  If I click on it,  my phone (nicknamed Paul's S10) is  not listed. But also look at the description for what this setting does. (see pic 2). It looks like it is a must have in order for the Status info to be shared with my phone/MyChevrolet App. However, no where can I find instructions or help for getting my phone set up for this.  My phone has always been setup as a trusted device, (see pic 3), so there must be something more that has to be done.

Ok, Advisor Jack and Helen, take it away. Please consult your technical team. Please, please don't repeat to me instructions to de-install, reinstall the app, start and stop car, etc

 

 

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    2 months ago

    Hello again, Paul. Thank you for sharing these additional details about your 2025 Chevrolet Equinox's infotainment system settings. We recognize how frustrating this situation is and assure you that we're here to help to the best of our abilities with making sure you get access to your Vehicle Status information within the app. To move forward with this support, our team kindly asks that you send us a private message to continue resolving this trouble together. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your message. 

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am trying to solve the Status Not Updating problem on MyChevrolet App. More clues...maybe","id":"message:8107","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:26701"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8107"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8107"},"body":"

So, in my 2025 Chevy Equinox, one the options in the Settings->Connections menu is the \"Vehicle-to-Phone Sharing\".  pic 1 below.  If I click on it,  my phone (nicknamed Paul's S10) is  not listed. But also look at the description for what this setting does. (see pic 2). It looks like it is a must have in order for the Status info to be shared with my phone/MyChevrolet App. However, no where can I find instructions or help for getting my phone set up for this.  My phone has always been setup as a trusted device, (see pic 3), so there must be something more that has to be done.

Ok, Advisor Jack and Helen, take it away. Please consult your technical team. Please, please don't repeat to me instructions to de-install, reinstall the app, start and stop car, etc

 

 

","body@stringLength":"1927","rawBody":"

So, in my 2025 Chevy Equinox, one the options in the Settings->Connections menu is the \"Vehicle-to-Phone Sharing\".  pic 1 below.  If I click on it,  my phone (nicknamed Paul's S10) is  not listed. But also look at the description for what this setting does. (see pic 2). It looks like it is a must have in order for the Status info to be shared with my phone/MyChevrolet App. However, no where can I find instructions or help for getting my phone set up for this.  My phone has always been setup as a trusted device, (see pic 3), so there must be something more that has to be done.

Ok, Advisor Jack and Helen, take it away. Please consult your technical team. Please, please don't repeat to me instructions to de-install, reinstall the app, start and stop car, etc

 

 

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Hello again, Paul. Thank you for sharing these additional details about your 2025 Chevrolet Equinox's infotainment system settings. We recognize how frustrating this situation is and assure you that we're here to help to the best of our abilities with making sure you get access to your Vehicle Status information within the app. To move forward with this support, our team kindly asks that you send us a private message to continue resolving this trouble together. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your message. 

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