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bigbear2k's avatar
bigbear2k
New Contributor
11 months ago

Location and GeoFence information not working on myGMC app

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one ...
DJB's avatar
DJB
New Contributor II
6 months ago
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Helen My problem has been elevated to the  engineers for several weeks now.  Not fix!!!!

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Advisor_Helen
Moderator
6 months ago
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We do understand the frustration associated with ongoing mobile app concerns. For the best assistance moving forward, we do ask that you continue working alongside us via email at socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/DJB in the subject headline. This will allow us to best assist in any way that we can moving forward. We appreciate your ongoing patience and understanding. 

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app","id":"message:2168","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:21114"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2168"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2168"},"body@stripHtml({\"truncateLength\":200})":" This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one ...","body@stringLength":"562","rawBody":"

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one of the deciding factors for my purchase.  I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc.  I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me.   I have a Galaxy Note 20 5G and she has an iPhone.

","kudosSumWeight":0,"postTime":"2024-04-29T18:43:23.862-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2168_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12245},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:2168":{"__typename":"Conversation","id":"conversation:2168","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2168"},"lastPostingActivityTime":"2024-10-05T06:04:44.579-07:00","lastPostTime":"2024-10-05T06:04:44.579-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:2168":{"__typename":"ModerationData","id":"moderation_data:2168","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2168_1":{"__typename":"Revision","id":"revision:2168_1","lastEditTime":"2024-04-29T18:43:23.862-07:00"},"ForumReplyMessage:message:2637":{"__typename":"ForumReplyMessage","id":"message:2637","conversation":{"__ref":"Conversation:conversation:2168"},"author":{"__ref":"User:user:4334"},"revisionNum":1,"uid":2637,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: Location and GeoFence information not working on myGMC app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2637"},"parent":{"__ref":"ForumReplyMessage:message:2619"},"body":"

We do understand the frustration associated with ongoing mobile app concerns. For the best assistance moving forward, we do ask that you continue working alongside us via email at socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/DJB in the subject headline. This will allow us to best assist in any way that we can moving forward. We appreciate your ongoing patience and understanding. 

","body@stringLength":"418","rawBody":"

We do understand the frustration associated with ongoing mobile app concerns. For the best assistance moving forward, we do ask that you continue working alongside us via email at socialmedia@gm.com. Please be sure to include ATTN: OnStar Community/DJB in the subject headline. This will allow us to best assist in any way that we can moving forward. We appreciate your ongoing patience and understanding. 

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Helen My problem has been elevated to the  engineers for several weeks now.  Not fix!!!!

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Helen My problem has been elevated to the  engineers for several weeks now.  Not fix!!!!

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