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eromab's avatar
eromab
New Contributor
10 months ago

Location taking forever to update

The location of one of my family members takes forever to update, if at all. I'm also not receiving notifications when they leave from or arrive at a saved location. I've checked all location and cellular settings on his phone; they are the same as mine, and my location updates as it should. He is using an e-sim for his iPhone. Could that be the issue? 

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  • Anonymous's avatar
    Anonymous
    10 months ago

    We know how frustrating it is when apps are not working like they should. That is not experience we want our members to have. Our team would like to look into this for you. To get started, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/eromab in the subject headline.