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bigbear2k
New Contributor
11 months ago

Location and GeoFence information not working on myGMC app

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one ...
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DJB
New Contributor II
6 months ago
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Understanding doesn't help.  Also socialmedia@gm.com doesn't fix the problem.  Time to cancel 

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    Advisor_Helen
    Moderator
    6 months ago
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    We do understand the frustrations that ongoing concerns can cause. Our team is still here to help if you would like an additional layer of assistance. You can follow-up with us via email at any time or push your blue OnStar button to speak with a live Advisor regarding any potential solutions. 

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This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one of the deciding factors for my purchase.  I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc.  I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me.   I have a Galaxy Note 20 5G and she has an iPhone.

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This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one of the deciding factors for my purchase.  I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc.  I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me.   I have a Galaxy Note 20 5G and she has an iPhone.

","customFields":[]},"Conversation:conversation:2168":{"__typename":"Conversation","id":"conversation:2168","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2168"},"lastPostingActivityTime":"2024-10-05T06:04:44.579-07:00","lastPostTime":"2024-10-05T06:04:44.579-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:2168":{"__typename":"ModerationData","id":"moderation_data:2168","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2168_1":{"__typename":"Revision","id":"revision:2168_1","lastEditTime":"2024-04-29T18:43:23.862-07:00"},"ForumReplyMessage:message:2553":{"__typename":"ForumReplyMessage","id":"message:2553","conversation":{"__ref":"Conversation:conversation:2168"},"author":{"__ref":"User:user:22893"},"revisionNum":1,"uid":2553,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: Location and GeoFence information not working on myGMC app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2553"},"parent":{"__ref":"ForumTopicMessage:message:2168"},"body":"

Understanding doesn't help.  Also socialmedia@gm.com doesn't fix the problem.  Time to cancel 

","body@stringLength":"116","rawBody":"

Understanding doesn't help.  Also socialmedia@gm.com doesn't fix the problem.  Time to cancel 

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We do understand the frustrations that ongoing concerns can cause. Our team is still here to help if you would like an additional layer of assistance. You can follow-up with us via email at any time or push your blue OnStar button to speak with a live Advisor regarding any potential solutions. 

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We do understand the frustrations that ongoing concerns can cause. Our team is still here to help if you would like an additional layer of assistance. You can follow-up with us via email at any time or push your blue OnStar button to speak with a live Advisor regarding any potential solutions. 

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