Forum Discussion

Cpb9's avatar
Cpb9
New Contributor
2 years ago

Wifi on but ‘not connected to internet’

My credit card on file expired at the end of January. As soon as the card declined my hotspot in my vehicle stopped working. I called and updated the card and still no internet.  I’ve spent hour...
Hirjak's avatar
Hirjak
New Contributor
12 months ago

Definitely a real problem. My internet on my connected plan doesn’t work about 50% of start ups. It has definitely made up my mind about whether or not to pay to keep my plan after the trial period. CarPlay and Android auto both work perfectly. The GM decision to cut those out of future models will probably have me move to another brand because either their hardware is faulty or their provider is awful. When I ping my vehicle, it definitely isn’t AT&T as the provider. It’s some commercial internet provider, always. 

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    12 months ago

    We understand the frustration these in-vehicle data concerns have caused. Our team would like to take a further look into things regarding your connection. So we may, please send us an email with additional details to socialmedia@gm.com with ATTN: OnStar Community/Hirjak in the subject headline moving forward.