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SHELLEY63
New Contributor
2 years ago

Logging in on device

I cannot get the password to work on my IPad
Advisor_Helen's avatar
Advisor_Helen
Moderator
2 years ago
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To reset your GM Account password, please follow the steps below: 

1. Visit your GM Account via Chevrolet.com, GMC.com, Buick.com, Cadillac.com or experience.GM.com
2. Click on the "My Account" Flyout in the upper right-hand corner
3. Click “Forgot Password”
4. Type in the email address associated with your GM Account
5. Select if you would prefer to receive an email or text message
6. Click “Next” 

Depending on the contact method you chose, a reset link will be sent to you through email or a code through text message. These will expire after 30 minutes. 

If you encounter any difficulties, please let us know by emailing socialmedia@gm.com with "ATTN: OnStar Community/SHELLEY63" in the subject headline. 

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I cannot get the password to work on my IPad

","kudosSumWeight":0,"postTime":"2023-09-02T05:39:00.239-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1389_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3859},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I cannot get the password to work on my IPad

"},"Conversation:conversation:1389":{"__typename":"Conversation","id":"conversation:1389","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1389"},"lastPostingActivityTime":"2023-09-02T13:53:09.844-07:00","lastPostTime":"2023-09-02T13:53:09.844-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:1389":{"__typename":"ModerationData","id":"moderation_data:1389","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1389_1":{"__typename":"Revision","id":"revision:1389_1","lastEditTime":"2023-09-02T05:39:00.239-07:00"},"ForumReplyMessage:message:1391":{"__typename":"ForumReplyMessage","id":"message:1391","conversation":{"__ref":"Conversation:conversation:1389"},"author":{"__ref":"User:user:4334"},"revisionNum":1,"uid":1391,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Logging in on device","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1391"},"parent":{"__ref":"ForumTopicMessage:message:1389"},"body":"

To reset your GM Account password, please follow the steps below: 

1. Visit your GM Account via Chevrolet.com, GMC.com, Buick.com, Cadillac.com or experience.GM.com
2. Click on the \"My Account\" Flyout in the upper right-hand corner
3. Click “Forgot Password”
4. Type in the email address associated with your GM Account
5. Select if you would prefer to receive an email or text message
6. Click “Next” 

Depending on the contact method you chose, a reset link will be sent to you through email or a code through text message. These will expire after 30 minutes. 

If you encounter any difficulties, please let us know by emailing socialmedia@gm.com with \"ATTN: OnStar Community/SHELLEY63\" in the subject headline. 

","body@stringLength":"889","rawBody":"

To reset your GM Account password, please follow the steps below: 

1. Visit your GM Account via Chevrolet.com, GMC.com, Buick.com, Cadillac.com or experience.GM.com
2. Click on the \"My Account\" Flyout in the upper right-hand corner
3. Click “Forgot Password”
4. Type in the email address associated with your GM Account
5. Select if you would prefer to receive an email or text message
6. Click “Next” 

Depending on the contact method you chose, a reset link will be sent to you through email or a code through text message. These will expire after 30 minutes. 

If you encounter any difficulties, please let us know by emailing socialmedia@gm.com with \"ATTN: OnStar Community/SHELLEY63\" in the subject headline. 

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