Alexa skill for My Chevrolet no longer available

“We found that our members prefer to use remote commands in their vehicle mobile apps.”. ???  Not sure which survey I missed, but using Alexa skill was a great option.  The app is not bad, but it’s easier to just use my vehicle key remote.  

As a long time user of Amazon Echo devices who has built a home automation system around the Echo, I am very disappointed by this move. I live in Canada where temperatures routinely drop below -30 in winter. Daily, I would use my Amazon Alexa to start my car before I left the house. The skill was glitchy and I often had to re-enable it. Regardless, I relied on it. Yes, I can use my fob or my phone, but neither is as convenient as just asking Alexa to start my car. OnStar, I think you have made the wrong move here and have disenfranchised a not insignificant group of paying customers. Please reconsider your position. I will be re-evaluating my subscription to OnStar when it next comes up for renewal as I can honestly say this was the feature I used the most. 

I love it when I pay for something and then a company takes something away.  I am paying the same amount, but with less functionality.  I am going to consider buying a 3rd party system that can do the same thing. 

It’s all about trust.  I may dispute business decisions like subcontinent CarPlay.  Which is indeed a very stupid decision. Here GM trumpeted Alexa so I adopted and invested in part because of this feature.  Now it’s gone.  And the app is frequently broken or takes forever to connect.  And this is the “corporate speak” answer.  It’s crap and we all know it.  And that’s how you break trust.  Not sure if GM is in my list to replace my Denali this year. 

To the moderator - thank you for the response.  It is unfortunate that I will no longer be able to send remote commands from my home alexa devices.  As I had mentioned, it was convenient for me because I had a routine setup in Alexa that would open my garage door and start my vehicle with one voice command.  You mentioned that the Alexa built-in is still available, along with remote commands in the app. The app isn't always reliable as I have spotty service so I'd rather use the remote to remote start.  The main reason I was paying for usage of the remote commands in the app was for the convenience of the alexa skill. At this point there is no reason to continue my subscription. 

Wow, really disappointed to hear this having bought a 2024 GMC vehicle within the year. I guess that’s my bad for not setting Alexa up the instant I got the car; that’s terrible CX for something that is far from cheap. Was there really no way to keep skills available in any way to GM customers?

I had no clue that the My Chevrolet skill was gone from Alexa.  So, advisor Helen......who did you ask to determine that most of your customers preferred the phone app or fob remote start?  I wasn't even informed, as a Chevy owner, who, pays a monthly fee to have this convenience.  I live in Canada and the weather gets cold.  It's so easy and seamless to ask Alexa to start my vehicle from the warmth and convenience of my bathroom before heading off to work.

You guys touted Alexa over and over on your emails etc.  What happened???  

I'm soooooo ticked off with you GM/OnStar.

Don't expect me to purchase another GM product if this is an example of your decision-making toward your customers.

You didn't ask ANY of us; you made a decision without even allowing for feedback, nor did you inform us that our skill was no longer available.

Not happy.

The GM app stinks for starting car. I have 3 cars with capabilities.  Have to s select app, wait, log into app, wait, select vehicle, wait, push/hold start button. Most times I don’t even bother anymore. Alexa skill was awesome.  

@Advisor_Helen, as noted by others, how was it, exactly, that you “found that your members prefer to use remote commands in their vehicle mobile apps”? I received no survey or questionnaire asking if this was my preference, nor was I ever asked by a GM or Onstar representative.

Similarly, we received no notice, via mail, email or even in our apps, that this feature was going away.

We’ve got news for GM…a great many of your users would prefer to NOT have to jump through the hoops of having to keep our phones in our hands, at all times, open an app, authenticate and then press and hold a “button”when we could simply configure our automation systems (I.e. Amazon echo or similar) to do these functions for us, where available.

Well that was a down right backwards move.   Used that app regularly to check my fuel level and start my truck while getting ready in the morning... maybe part of you not having more users on it, was that we had to find it ourselves.    I think im done with onstar at this point.  Gm really does like to come in last for viehical tech