Forum Discussion
Streaming for RSE
Hello, just bought a new Yukon 2025, I have the streaming package but I can’t use the rear entertainment due to it saying that I need to purchase in vehicle streaming (which I have). I have been in the phone with OnStar multiple times, have had two “escalations” and reset everything under the sun 1,000 times. Need help.
10 Replies
I have the exact same issue with my 2025 Escalade IQ. I have talked to multiple Onstar reps, escalated the issue and reset multiple times. I went to the Cadillac dealer today and their tech guy said this issue is with Onstar not loading the data. They are getting errors. I returned home with my car and no resolution. Frustrating to say the least.
There are no bulletins about it at the dealer level yet. Multiple resets does not fix it.
We regret to hear of any miscommunications with your services. Thank you kindly for reaching out here. Moving forward, if you do not hear back from a live Advisor regarding your concerns and case, we would like to assist further. Please do not hesitate to let us know if you do not receive contact from our Technical Team. Additionally, our Connection Center Team is also available to help with any infotainment concerns. You can contact them at 877-558-8352 from 7:00 a.m. - 10:00 p.m. EST, Monday - Sunday if you prefer to speak with a live Advisor.
Speaking to an advisor does not help. Everyone I have spoken to tries to help, but to no avail. My sales rep says that an Onstar software fix is in the works. Do you know anything about this? If so, is there a target date?
Our team regrets to hear that these concerns with your rear infotainment streaming system are continuing to impact your OnStar experience, Cece. We want better for our Members, and it would be our pleasure to learn more about this trouble and assess how we may best be able to assist you. At your earliest convenience, please send us a private message to move forward with this support. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be a keeping an eye out for your response.
I just purchased a 2025 Tahoe with a OnStar One Super Cruise Plan and I am having the same issue. The vehicle has every OnStar package available. I spent hours on the phone today with OnStar and all they did is have me reset my infotainment system over and over. Nothing worked. Also, the dealer checked that the vehicle has the latest software loaded from GM. This has to be a known issue.