Forum Discussion
Streaming for RSE
We regret to hear of any miscommunications with your services. Thank you kindly for reaching out here. Moving forward, if you do not hear back from a live Advisor regarding your concerns and case, we would like to assist further. Please do not hesitate to let us know if you do not receive contact from our Technical Team. Additionally, our Connection Center Team is also available to help with any infotainment concerns. You can contact them at 877-558-8352 from 7:00 a.m. - 10:00 p.m. EST, Monday - Sunday if you prefer to speak with a live Advisor.
Speaking to an advisor does not help. Everyone I have spoken to tries to help, but to no avail. My sales rep says that an Onstar software fix is in the works. Do you know anything about this? If so, is there a target date?
Our team regrets to hear that these concerns with your rear infotainment streaming system are continuing to impact your OnStar experience, Cece. We want better for our Members, and it would be our pleasure to learn more about this trouble and assess how we may best be able to assist you. At your earliest convenience, please send us a private message to move forward with this support. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be a keeping an eye out for your response.
Locally they fixed it. The Streaming Entitlement was set to False on the back end plans. This is a national glitch with the new OnStar One Plans with Super Cruise. They need to fix it everywhere as all new buyers of a GM vehicle with RSE are having this issue. The plans are not enrolling correctly. Setting it to True fixes the restrictions.
Do yo know how we get the fix?
I was emailed that a rep was going to cintact me last week. This never happened.