Forum Discussion
Streaming for RSE
Speaking to an advisor does not help. Everyone I have spoken to tries to help, but to no avail. My sales rep says that an Onstar software fix is in the works. Do you know anything about this? If so, is there a target date?
Our team regrets to hear that these concerns with your rear infotainment streaming system are continuing to impact your OnStar experience, Cece. We want better for our Members, and it would be our pleasure to learn more about this trouble and assess how we may best be able to assist you. At your earliest convenience, please send us a private message to move forward with this support. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be a keeping an eye out for your response.
Locally they fixed it. The Streaming Entitlement was set to False on the back end plans. This is a national glitch with the new OnStar One Plans with Super Cruise. They need to fix it everywhere as all new buyers of a GM vehicle with RSE are having this issue. The plans are not enrolling correctly. Setting it to True fixes the restrictions.
Do yo know how we get the fix?
My Chevy dealer contacted their regional OnStar Rep and they were able to get the flag fixed in the back-end of the system. It has to be fixed on the OnStar side. Nothing you can do online or in your vehicle will fix it. Also, I have now discovered my Wi-Fi Hotspot does not work as well even after the rear seat streaming is fixed. Frustrating.
I was emailed that a rep was going to cintact me last week. This never happened.