Forgot security pattern to unlock admin profile in infotainment system.
At the initial setup of the admin profile for my 2023 GMC Sierra, I went with the security pattern option and made my mobile phone and trusted device. Aside from some Bluetooth issues it worked okay until there was a problem with the My GMC app crashing for 2 days. When I was finally able to access the app I discovered that my mobile phone was no longer a trusted device and that I could not get access to the infotainment system. I had used my phone as a trusted device for so long that I had forgotten the pattern I had used. I spoke to a couple of people with OnStar and all they could offer was to set up a new user profile and disregard the admin profile. This is not a good fix. Although I can use some of the features, many of the permissions granted to the admin are lost. This was not allow me to manage other user profiles and I am essentially a teen driver with limited capabilities. There has got to be a way to reset the infotainment system to factory settings whereas an admin profile can be set up again, or some backdoor in the programming that would give one access to an existing admin profile. I understand that there are security concerns for everyone who owns a GM vehicle, but there has to be some mechanism built in to reset everything. I assume that this is not a singular issue. I'd like to have the full functionality of my truck. Can someone please help!
We do apologize to hear of any difficulties regarding your vehicles infotainment system. With this, we believe our Connection Center Team is in the best position to assist with this specific concern. You can contact them at 877-558-8352 from 7:00 a.m. - 10:00 p.m. EST, Monday - Sunday. If you have additional difficulties after speaking with this team, please let us know. We are here to provide any support that we can.
I have forgotten the security pattern to unlock the admin profile on my infotainment system. I cannot access the admin settings anymore. Can someone guide me through the process of resetting or recovering the security pattern? I would also like to login to any available recovery system for assistance.
We appreciate you bringing this concern with accessing the features of your vehicle's infotainment system and setting to our attention, Angelica. Our team wants to make sure that your access is restored so that you can get back to what really matters with the features that you love and rely on. For the best assistance, we kindly ask that you send us a private message with your full contact information, as well as your OnStar account number and/or VIN. This information allows us to take a look at things on our end as well as verify you as the account holder. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
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At the initial setup of the admin profile for my 2023 GMC Sierra, I went with the security pattern option and made my mobile phone and trusted device. Aside from some Bluetooth issues it worked okay until there was a problem with the My GMC app crashing for 2 days. When I was finally able to access the app I discovered that my mobile phone was no longer a trusted device and that I could not get access to the infotainment system. I had used my phone as a trusted device for so long that I had forgotten the pattern I had used. I spoke to a couple of people with OnStar and all they could offer was to set up a new user profile and disregard the admin profile. This is not a good fix. Although I can use some of the features, many of the permissions granted to the admin are lost. This was not allow me to manage other user profiles and I am essentially a teen driver with limited capabilities. There has got to be a way to reset the infotainment system to factory settings whereas an admin profile can be set up again, or some backdoor in the programming that would give one access to an existing admin profile. I understand that there are security concerns for everyone who owns a GM vehicle, but there has to be some mechanism built in to reset everything. I assume that this is not a singular issue. I'd like to have the full functionality of my truck. Can someone please help!
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At the initial setup of the admin profile for my 2023 GMC Sierra, I went with the security pattern option and made my mobile phone and trusted device. Aside from some Bluetooth issues it worked okay until there was a problem with the My GMC app crashing for 2 days. When I was finally able to access the app I discovered that my mobile phone was no longer a trusted device and that I could not get access to the infotainment system. I had used my phone as a trusted device for so long that I had forgotten the pattern I had used. I spoke to a couple of people with OnStar and all they could offer was to set up a new user profile and disregard the admin profile. This is not a good fix. Although I can use some of the features, many of the permissions granted to the admin are lost. This was not allow me to manage other user profiles and I am essentially a teen driver with limited capabilities. There has got to be a way to reset the infotainment system to factory settings whereas an admin profile can be set up again, or some backdoor in the programming that would give one access to an existing admin profile. I understand that there are security concerns for everyone who owns a GM vehicle, but there has to be some mechanism built in to reset everything. I assume that this is not a singular issue. I'd like to have the full functionality of my truck. Can someone please help!
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Forgot security pattern to unlock admin profile in infotainment system.","moderationData":{"__ref":"ModerationData:moderation_data:7802"},"body":"
We do apologize to hear of any difficulties regarding your vehicles infotainment system. With this, we believe our Connection Center Team is in the best position to assist with this specific concern. You can contact them at 877-558-8352 from 7:00 a.m. - 10:00 p.m. EST, Monday - Sunday. If you have additional difficulties after speaking with this team, please let us know. We are here to provide any support that we can.
We do apologize to hear of any difficulties regarding your vehicles infotainment system. With this, we believe our Connection Center Team is in the best position to assist with this specific concern. You can contact them at 877-558-8352 from 7:00 a.m. - 10:00 p.m. EST, Monday - Sunday. If you have additional difficulties after speaking with this team, please let us know. We are here to provide any support that we can.
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I have forgotten the security pattern to unlock the admin profile on my infotainment system. I cannot access the admin settings anymore. Can someone guide me through the process of resetting or recovering the security pattern? I would also like to login to any available recovery system for assistance.
I have forgotten the security pattern to unlock the admin profile on my infotainment system. I cannot access the admin settings anymore. Can someone guide me through the process of resetting or recovering the security pattern? I would also like to login to any available recovery system for assistance.
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We appreciate you bringing this concern with accessing the features of your vehicle's infotainment system and setting to our attention, Angelica. Our team wants to make sure that your access is restored so that you can get back to what really matters with the features that you love and rely on. For the best assistance, we kindly ask that you send us a private message with your full contact information, as well as your OnStar account number and/or VIN. This information allows us to take a look at things on our end as well as verify you as the account holder. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
We appreciate you bringing this concern with accessing the features of your vehicle's infotainment system and setting to our attention, Angelica. Our team wants to make sure that your access is restored so that you can get back to what really matters with the features that you love and rely on. For the best assistance, we kindly ask that you send us a private message with your full contact information, as well as your OnStar account number and/or VIN. This information allows us to take a look at things on our end as well as verify you as the account holder. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
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