Forum Discussion
Forgot security pattern to unlock admin profile in infotainment system.
Did you ever get this resolved? I’m having the same problem - the security pattern was set by the prior owner. Was it OnStar that resolved it or the dealer? I took it to the dealer and they said to contact OnStar. I’ve spent about two hours over multiple phone calls with OnStar and have a pending case they have been working on for two weeks and no one I’ve talked to knows how to fix the problem. I’m amazed OnStar can’t seem to fix this common use case.
We do understand how frustrating those long phone calls and this concern must be. For the best assistance we do recommend continuing to work with your owning case advisor. Our team would be glad to document your outreach in your case. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.