Forum Discussion
Forgot security pattern to unlock admin profile in infotainment system.
I have forgotten the security pattern to unlock the admin profile on my infotainment system. I cannot access the admin settings anymore. Can someone guide me through the process of resetting or recovering the security pattern? I would also like to login to any available recovery system for assistance.
We appreciate you bringing this concern with accessing the features of your vehicle's infotainment system and setting to our attention, Angelica. Our team wants to make sure that your access is restored so that you can get back to what really matters with the features that you love and rely on. For the best assistance, we kindly ask that you send us a private message with your full contact information, as well as your OnStar account number and/or VIN. This information allows us to take a look at things on our end as well as verify you as the account holder. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement