I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date. I see a ridiculous amount of complaints on here about the same thing with no resolution to the problem. It’s very disheartening. We paid a stupid amount of money for this vehicle and have been on a premium OnStar subscription plan but have had no service for 5 weeks. Now I’m being told they don’t know when the part will be in? At this point I’m thinking I don’t want to ever buy another vehicle equipped with OnStar.
We understand the frustrations that part delays can cause, Cherie. Please know, our certified Chevrolet dealerships are in the best position to provide you with support regarding your OnStar hardware. As they are technically trained, they can further assist with any questions or concerns relating parts. With this, our social care team can provide you with an additional layer of communication alongside your service center. If you are interested in any available insight, kindly email us at socialmedia@gm.com. We appreciate your understanding.
There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.
I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.
Hello again, Mark. Our team is saddened to hear of these concerns with your 2022 Cadillac Escalade's telematic module. This is not akin to the OnStar experience that we strive to provide for our dedicated members. We saw your previous comments and kindly recommend reaching us via email for the best and continued assistance with these troubles. If you are interested in any available insight, please send us a message at socialmedia@gm.com with, "ATTN:OS Community/MarkH," in the subject line. We appreciate your understanding and hope to hear from you soon.
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I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date. I see a ridiculous amount of complaints on here about the same thing with no resolution to the problem. It’s very disheartening. We paid a stupid amount of money for this vehicle and have been on a premium OnStar subscription plan but have had no service for 5 weeks. Now I’m being told they don’t know when the part will be in? At this point I’m thinking I don’t want to ever buy another vehicle equipped with OnStar.
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I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date. I see a ridiculous amount of complaints on here about the same thing with no resolution to the problem. It’s very disheartening. We paid a stupid amount of money for this vehicle and have been on a premium OnStar subscription plan but have had no service for 5 weeks. Now I’m being told they don’t know when the part will be in? At this point I’m thinking I don’t want to ever buy another vehicle equipped with OnStar.
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I see a 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We understand the frustrations that part delays can cause, Cherie. Please know, our certified Chevrolet dealerships are in the best position to provide you with support regarding your OnStar hardware. As they are technically trained, they can further assist with any questions or concerns relating parts. With this, our social care team can provide you with an additional layer of communication alongside your service center. If you are interested in any available insight, kindly email us at socialmedia@gm.com. We appreciate your understanding.
We understand the frustrations that part delays can cause, Cherie. Please know, our certified Chevrolet dealerships are in the best position to provide you with support regarding your OnStar hardware. As they are technically trained, they can further assist with any questions or concerns relating parts. With this, our social care team can provide you with an additional layer of communication alongside your service center. If you are interested in any available insight, kindly email us at socialmedia@gm.com. We appreciate your understanding.
There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.
I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.
There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.
I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.
Hello again, Mark. Our team is saddened to hear of these concerns with your 2022 Cadillac Escalade's telematic module. This is not akin to the OnStar experience that we strive to provide for our dedicated members. We saw your previous comments and kindly recommend reaching us via email for the best and continued assistance with these troubles. If you are interested in any available insight, please send us a message at socialmedia@gm.com with, \"ATTN:OS Community/MarkH,\" in the subject line. We appreciate your understanding and hope to hear from you soon.
Hello again, Mark. Our team is saddened to hear of these concerns with your 2022 Cadillac Escalade's telematic module. This is not akin to the OnStar experience that we strive to provide for our dedicated members. We saw your previous comments and kindly recommend reaching us via email for the best and continued assistance with these troubles. If you are interested in any available insight, please send us a message at socialmedia@gm.com with, \"ATTN:OS Community/MarkH,\" in the subject line. We appreciate your understanding and hope to hear from you soon.
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