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2018 gmc wifi

osup47010
New Contributor

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./ 

1 REPLY 1

Advisor_Kayla
Moderator
Moderator

This is certainly not the experience we strive to provide our Members. To get to the root of your concern, please follow the troubleshooting steps below: 

 

1.Connect to your Vehicle's Wi-Fi Hotspot on your device

2.Test connectivity by visiting http://www.gm.com 

3. If unsuccessful, please try using another device, or if a different device is unavailable, please restart the device and test again

 

If the retest is unsuccessful, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/osup47010 in the subject line.