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osup47010's avatar
osup47010
New Contributor
11 months ago

2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM d...
lunchtimeres232's avatar
lunchtimeres232
New Contributor II
10 months ago
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  1. Verify Subscription Status:

    • Log into your account through the provider’s website or app.
    • Ensure your subscription is active and payments are up to date.
    • Check if there are any service outages or maintenance notices.

  2. Check Vehicle Settings:

    • Ensure your vehicle’s software is up to date.
    • Restart the vehicle’s infotainment system by turning the vehicle off, waiting a few minutes, and turning it back on.

  3. Reset Network Settings:

    • Go to the settings menu in your infotainment system.
    • Look for an option to reset or refresh network settings.
    • Re-enter your Wi-Fi credentials.

  4. Contact Customer Support:

    • Contact GM customer support or your service provider directly.
    • Provide them with detailed information about the issue, including the steps you have already taken and any error messages you have received.
    • Ask if there are any known issues with the model of your vehicle.

  5. Request Advanced Diagnostics:

    • Ask your GM dealer to perform advanced diagnostics on the infotainment system and Wi-Fi module.
    • Ensure they check for any firmware updates or hardware issues.
Advisor_Helen's avatar
Advisor_Helen
Moderator
10 months ago
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We do appreciate you providing these steps! Thank you for sharing your insight. 

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wifi","id":"message:2080","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:20624"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2080"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2080"},"body@stripHtml({\"truncateLength\":200})":" my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM d...","body@stringLength":"260","rawBody":"

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./ 

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We do appreciate you providing these steps! Thank you for sharing your insight. 

","body@stringLength":"92","rawBody":"

We do appreciate you providing these steps! Thank you for sharing your insight. 

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  1. Verify Subscription Status:

  2. Check Vehicle Settings:

  3. Reset Network Settings:

  4. Contact Customer Support:

  5. Request Advanced Diagnostics:

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  1. Verify Subscription Status:

  2. Check Vehicle Settings:

  3. Reset Network Settings:

  4. Contact Customer Support:

  5. Request Advanced Diagnostics:

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