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I would prefer a live advisor answer my call instead of an electronic advisor.

1118
New Contributor
 
1 REPLY 1

Advisor_Helen
Moderator
Moderator

We certainly understand your position. Please know, we are continuing to make enhancements to improve our member experience. The benefit of the Automated System is that it allows you to get help quickly without being transferred. You can always reach a human advisor by saying "Advisor" in the system, or in emergencies by pushing your Red Button. Moving forward, if you would prefer to be opted out of the interactive virtual advisor, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/1118 in the subject headline. We are more than happy to help.