Forum Discussion
Misleading OnStar Renewal Offer and Frustrating Customer Experience
I’ve been an OnStar customer for three years, with my first three years included for free. My subscription is ending and when I tried to renew through the OnStar website. I saw a new plan called “OnStar One” advertised for $499 per year, along with a 20% off discount code if I renew today.
Despite the offer being clearly displayed, the website would not allow me to add the plan to my cart, and the discount code would not apply to any of the plans offered. I called OnStar for help and was told the plan was “online only” and that I needed to use the chat tool. When I used the chat tool, I was told to call OnStar. I was bounced back and forth with no resolution.
I have a chat transcript showing the conflicting information I received, as well as a screenshot of the plan and the 20% discount code. At this point, it appears to be false advertising, since the plan is being promoted but cannot actually be purchased.
I plan to file a complaint with the Better Business Bureau, because customers should be able to trust that what is advertised is accurate and available. This experience has been extremely disappointing and has made me question whether to continue with OnStar at all.
1 Reply
This is not the experience we want for our loyal OnStar members, Jazzy. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.