Forum Discussion
Infotainment System/Telematics went out and back ordered for 6+ months
Has anyone had any luck getting their OnStar features extended due to not being able to use them for an extended amount of time due to the infotainment system breaking (which is apparently extremely common) and being back ordered for many, many months?
3 Replies
Are you currently experiencing concerns with the OnStar services in your vehicle and working with a dealership for repairs, @Wnjonesy? We would like to learn more about the situation and explore opportunities for assistance. To get started, select the envelope icon at the top right of your screen and send us a message to OnStar_Support with more information. Be sure to include your full VIN details, mileage, full name, email, phone and OnStar account number. Any other details you can share are also appreciated, as context can help us investigate. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I did all of 2025 and the dealer nor onstar was any help to me. I finally got it fixed after I think 8+ months but was unable to use the services until a couple months ago from last summer.
That is not the experience we want for our Members, and we understand how frustrating that must have been. Our team is glad to review your experience further to see what options may be available to address any remaining concerns. Please do not hesitate to reach out and share more details in a private message if this is of interest.