Forum Discussion

Wnjonesy's avatar
Wnjonesy
New Contributor
29 days ago

Infotainment System/Telematics went out and back ordered for 6+ months

Has anyone had any luck getting their OnStar features extended due to not being able to use them for an extended amount of time due to the infotainment system breaking (which is apparently extremely ...
Wnjonesy's avatar
Wnjonesy
New Contributor
28 days ago

I did all of 2025 and the dealer nor onstar was any help to me. I finally got it fixed after I think 8+ months but was unable to use the services until a couple months ago from last summer. 

Advisor_Sara's avatar
Advisor_Sara
Moderator
28 days ago

That is not the experience we want for our Members, and we understand how frustrating that must have been. Our team is glad to review your experience further to see what options may be available to address any remaining concerns. Please do not hesitate to reach out and share more details in a private message if this is of interest.

  • Wnjonesy's avatar
    Wnjonesy
    New Contributor
    26 days ago

    I messaged yesterday. Thanks. 

    • Advisor_Audrey's avatar
      Advisor_Audrey
      Moderator
      24 days ago

      Thanks for reaching out privately for assistance. Our team would be happy to look further into this on our end to see what options are available. Kindly, provide your VIN, full contact information, the dealership you are working with, and current mileage for our team to further assist. As well have you discussed this request with your dealership yet?