Forum Discussion
for billing I have A new bank card #
If you’ve got a new payment card, you just need to update it in your account settings. The easiest way is to log into your GM/OnStar account, go to billing or payment info, and replace the old card details with the new one. If it doesn’t let you update it there, contacting support or using the in-car button is the quickest way to get it fixed.
This kind of update is pretty standard with any payment card setup, especially when cards expire or get replaced. I’ve had a similar situation with prepaid salary cards like a Ratibi card linked to FAB, where even after updating details, sometimes the system takes a bit to reflect the change properly in the app. In those cases, I usually double-check the status through tools like https://fbbalancecheck.ae/
just to confirm everything is actually active on the backend.
So yeah, just update the card in your account, and if it doesn’t reflect right away, give it a little time or reach out to support to sync it manually.
2 Replies
If you’ve got a new payment card, you just need to update it in your account settings. The easiest way is to log into your GM/OnStar account, go to billing or payment info, and replace the old card details with the new one. If it doesn’t let you update it there, contacting support or using the in-car button is the quickest way to get it fixed.
This kind of update is pretty standard with any payment card setup, especially when cards expire or get replaced. I’ve had a similar situation with prepaid salary cards like a Ratibi card linked to FAB, where even after updating details, sometimes the system takes a bit to reflect the change properly in the app. In those cases, I usually double-check the status through tools like https://fbbalancecheck.ae/
just to confirm everything is actually active on the backend.
So yeah, just update the card in your account, and if it doesn’t reflect right away, give it a little time or reach out to support to sync it manually.
Hi there. To update the billing information for your OnStar account, we recommend following these steps:
1. Log into your GM Account at https://experience.gm.com/
2. Select the Profile Icon with your initials in the top right corner and navigate to 'Account Overview'
3. Select 'Payments & Billing Info' from the left side menuIf you're unable to update your information via your GM Account, you may also reach out to our live Advisors by phone at 1-(888)-4ONSTAR (1-888-466-7827) or by pushing the blue OnStar button in your vehicle for further assistance.