Forum Discussion
WiFi Hotspot, No Connection to Internet
I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet.
I have had several other Chevy/GMC trucks where the WiFi/Onstar stuff worked fine, so I know it's possible.
I have called onstar several times, today for the forth time to work out this problem. It is always exactly the same thing. Forget the network, leave the truck with the door open for a few minutes, jump through some other hoops. It always ends with, we have to open a ticket for their other support guys and they will call me back to let me know when the problem is fixed.
Crickets... NEVER a call back, we have confirmed the call back number every time. From the customer service perspective this is pretty disgusting, make a commitment to a customer and fail to follow up on a service that has been paid for but non-operable.
Every time the phone support guys focus on the toggle switch for "Share Hotspot Data" and the fact that it's impossible to toggle on, I'll attach a picture if the forum permits.
Anyone know what that does or why it is there? The owners manual says nothing about this toggle. Maybe it's the problem but it makes no sense. Why would anyone want to toggle the ability to route to the Internet (or any other network) if you have already allowed the WiFi connection? Why would you connect in the first place if you didn't intend to go somewhere?
Anyway, other network based apps work OK, Pandora, MyGMC, Weather, etc. Some kind of data routing is happening somehow, just not on WiFi.
Anyone have any idea how to get WiFi routing to the net? Anyone know what the definition of this toggle switch is? Anyone know how to get past the first line guys and talk to someone who knows something?
32 Replies
Internet not working in my 2022 Silverado for the past 3 weeks. Seeing all these other posts on here, what is the fix for this?
Thank you for bringing your Wi-Fi concerns to our attention. If you need an additional layer of assistance kindly email socialmedia@gm.com with the subject headline ATTN: OnStar Community/bobcob69 moving forward. We hope to hear from you.
This must be rampant as it has also occurred on a 2023 GMC Canyon Denali. All the ‘soft’ reboots did nothing. A case was created and elevated to be told to take it to the dealer it might be a bad module but I disagree as the can see and ping the cell module. I just cannot get the system to allow sharing wifi with other devices. It must be hardcoaded one-time use setting that cannot be undone. So I will have the dealer go through the same door dance and results will probably be DOA. So much for the $1500 not optional feature on the Denali.
Thank you kindly for bringing these ongoing in-vehicle Wi-Fi concerns to our attention. If you are currently working with our internal teams regarding your case, do not hesitate to send us an email to socialmedia@gm.com with ATTN: OnStar Community/Krellheat moving forward. We are more than happy to take a further look into things on our end and provide any available assistance.
My ‘23 Silverado is now having this same issue. Did the reboot from the steering wheel and then disconnected the battery. Both processes did nothing. Basically, no internet over the hotspot plus all of the data dependent apps like navigation, streaming music, Google integration just sit and spin. Paying way too much a month for non functioning features. And I know it’s not a signal issue as our Tesla also uses ATT for data and it has no problems at the same locations. What is the fix?
We appreciate you bringing these Wi-Fi concerns to our attention. This is not the service that we strive to provide our members. Our team would like to take a further look into your account details and assist to the best of our abilities. So we may, please email socialmedia@gm.com with ATTN: OnStar Community/red_vette in the subject headline. Once we have more information, we will be in the best position to help.
2023 GMC Yukon Ultimate. Exact same issue. Now the Map doesn’t work. No Hotspot. No help from Onstar. Onstar Button doesn’t even initiate the Onstar feature anymore. As someone else mentioned, Class action might be fun. Get this fixed or I’m lawyering up! 110K for our vehicle. This better get fixed before our new year road trip to New Mexico!
We do regret to hear of any interruptions. To clarify, can you please provide us with the color of the LED light near your OnStar hardware via email to socialmedia@gm.com with ATTN: OnStar Community/Robertjljr in the subject headline. Our team would like to take a further look into things on our end and assist to the best of our abilities.
2023 Suburban with same WiFi / Maps / OnStar not working issue. Dealer asked me to bring back the vehicle to remove the roof head liner to check out the antenna and other items. I have seen that this issue is being reported by others. Do we know if this is a recent malfunction? Does anyone know of a proven fix as of this time? I'm a little nervous having the head liner removed - they are usually a bear to re apply and do not look as nice. Any advice, comments, or suggestions would be greatly appreciated. To say we are disappointed is an understatement.
Thank you for bringing this to our attention. Our team would like to take a further look into things on our end. We can also further connect with your certified dealership to provide an additional layer of assistance. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/Pafall in the subject headline.
Yep. Similar issue here as well. 2024 Lyriq AWD that we bought 2 weeks ago and decided to take on a 1300 mile trip because it had built-in WiFi. It worked the day we took it home but at some point it stopped. The built in Google Maps and everything else works, just won't share internet via the WiFi button. Really sucks being 100 miles into a road trip and finding that out. We did contact OnStar and they said that there was a technical issue with that system and they were working on it.
We appreciate you bringing this to our attention, Nate. If you continue to have trouble, or need an additional layer of assistance connecting with our internal Technical Team, do not hesitate to email us at socialmedia@gm.com with ATTN: OnStar Community/NateWade51 in the subject headline.
Has anyone had any success? My wifi worked when I first got my 2017 truck. I let the wifi plan lapse and only recently renewed. It will connect to my wifi but there is no internet connection. My share hotspot toggle is set to “on” on the mychevy app. I didn’t see where there was a solution. Has anyone had success?
Thanks for bringing this to our attention. If you'd like, our team is more than happy to explore solutions to your concern and help however we can. Please feel free to send us an email to socialmedia@gm.com with "ATTN: OS Community/Pilgrim7" in the subject line so we can best assist.
Same issue with my 2019 Chevy Equinox. Just started a couple months back, and have been told it was a payment issue, but I was charged on my card just fine since day 1 of buying the car. Really disappointed with this and seeing that it is not an isolated issue, and nothing being done to actually solve the problem.
I'm having the same issue. I cannot toggle my share wifi hotspot to on. It's off and it won't let me change it. Now other items are starting to not work. My onstar buttons do not light up, my clock is not keeping the correct time, the light that told me the speed limit of the road I was on no longer does. Dealership wants to keep it for two weeks just to diagnose it but from everything I read they just end up saying it's an onstar issue. Onstar is just as useless. I have no faith in either gmc or onstar service. This is a 2022 silverado and I should not have these problems. It's bad enough that I had to figure out how to fix my trailer brake/lights issue because it wouldn't recognize my airstream. My other truck had no problem with my airstream but this one won't work without an added resistor. Something GMC could not figure out but this woman who doesn't know much about all the wiring was able to do enough google research to find the answer. I am not impressed with the customer service. Also who has an extra vehicle laying around that they can leave theirs at the shop for two weeks. Seriously what world are they living in?
Chevy Colorado ZR2 2024 the same problem. Hotspot data sharing permanently disabled in settings. Breach of contract as I was promised to get up to 8 users being able to connect. None can. Even my own phone gets no internet when connecting to WiFi. CarPlay works but uses phone internet not vehicle one. Apps work using Onstar internet however as I said nobody can connect to hotspot.
