Forum Discussion
WiFi Hotspot, No Connection to Internet
Same issue with my 2019 Chevy Equinox. Just started a couple months back, and have been told it was a payment issue, but I was charged on my card just fine since day 1 of buying the car. Really disappointed with this and seeing that it is not an isolated issue, and nothing being done to actually solve the problem.
They email me every month and say my payment needs to be updated to process but it has always charged my account at the same time
We understand how frustrating it can be to experience difficulty connecting to the Wi-Fi hotspot in your vehicle. Features like this are often vital to the overall driving experience of our Members, so we'd like to look further into your concerns. Please send us a private message with more details to OnStar_Support as soon as you have the chance. Just select the envelope at the top right of your screen to get started.