Forum Discussion

dilburrito's avatar
dilburrito
New Contributor
3 years ago

WiFi Hotspot, No Connection to Internet

I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet. I have had ...
Pafall's avatar
Pafall
New Contributor
2 years ago

2023 Suburban with same WiFi / Maps / OnStar not working issue.  Dealer asked me to bring back the vehicle to remove the roof head liner to check out the antenna and other items.   I have seen that this issue is being reported by others.  Do we know if this is a recent malfunction?  Does anyone know of a proven fix as of this time?  I'm a little nervous having the head liner removed - they are usually a bear to re apply and do not look as nice.  Any advice, comments, or suggestions would be greatly appreciated.  To say we are disappointed is an understatement. 

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    Thank you for bringing this to our attention. Our team would like to take a further look into things on our end. We can also further connect with your certified dealership to provide an additional layer of assistance. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/Pafall in the subject headline.