Forum Discussion

Townie's avatar
Townie
New Contributor
1 month ago

Unable to add Trailer Profile

I can access the trailer light test screen and run the light test inside the truck. Can anyone tell me how to access the additional trailer info. I would like to add the profile etc. I have contacted...
onstar telematics module
Advisor_Sara's avatar
Advisor_Sara
Moderator
1 month ago

Thanks for your question regarding the In-Vehicle Trailering app for your GMC truck! To find more information and create a Trailer Profile, please visit our website at In-Vehicle Trailering App | Vehicle Support | GMC for step-by-step instructions and support. If you have any further questions or would like more assistance, feel free to send a message to OnStar_Support. Just select the envelope in the top righthand corner of your screen to connect with our team.

  • Townie's avatar
    Townie
    New Contributor
    1 month ago

    Thank you for your reply, however I still am unable to access or find anything beyond the light test. I have hooked and unhooked my trailer several times, per the instructions. What am I missing, hope someone can explain this, walk me thru the process. 

    • Advisor_Sara's avatar
      Advisor_Sara
      Moderator
      1 month ago

      Our team is more than glad to look into this concern further. Please send us a private message to On_Star Support with additional details of the information that you're seeking so we can best assist. Just select the envelope icon in the top righthand corner of your screen to get started.