Forum Discussion
Telematics Module failure after ~6 months (7+weeks and no estimate date for replacement)
This experience is not one that we want for any of our valued OnStar Members. We know that this isn't what you expected to occur in such a new vehicle, and it's understandable that you rely on services such as in-vehicle Navigation to make your life on the road easier. Please allow our team to look into this matter further and see how we may assist. Please send us a private message to OnStar_Support with more information. Just select the envelope at the top right of your screen to get started.
Telematics issues have been ongoing across GM models for years now. If GM gave a damn about its customers, they would have figured it out by now or at a minimum started producing enough parts to fix the issue that a huge number of its customers are having. What's the point of even having a warranty when you have to wait months for GM to honor it? As one of the many endlessly waiting for a car repair on an almost new car, I am extremely disappointed in GM and their inability to address and acknowledge this ongoing problem. GM really needs to do better if they value their customers and want repeat business.